Lead Network Engineer

Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university-wide innovations. The Network Engineering and Architecture team is responsible for the design of all computer networks at the University of Michigan.

About the Role

ITS is looking for a Network Engineer Lead for the Network Engineering and Architecture Team. In this role, you will provide leadership to the Wi-Fi group within the team. You will lead complex projects requiring expert technical proficiency in Wi-Fi network technology, collaborate with team members, and consult with other technical teams to develop and implement new network systems. You will assist the Network Operations Team in resolving problems, which may be at an end-user level or on the network side. As part of project work, you will develop instructions for the installation and upgrades of systems and may implement the work. This job is hybrid with occasional in-person days in Ann Arbor.

Responsibilities

• Guide the design, support, and operational implementation for new technology and product deployments for the UM campus.
• Provide a lead technical consulting role to project managers and customers to ensure optimal network design and deployment strategies.
• Collaborate with multiple IT teams and advise on new products/technologies; conduct research to support recommendations.
• Represent the team on university committees and hold seminars with appropriate audiences to support knowledge sharing.
• Participate in Higher Education Networking groups, such as the BTAA Network Group.
• Participate in strategic planning and setting of technical direction.
• Design networks using established guidelines and customer requirements.
• Review the design, bill-of-material, project costs, drawings, documentation, and configuration specifications for implementations created/proposed by the engineering team.
• Prepare and publish detailed documents for completed network designs including RF design, wired network design, and associated CAD details.
• Develop and present procedural documentation for the team and other technical staff.
• Develop RFPs (requests for proposal), review bids, and consult on bidder selection.
• Guide lower-level engineers through root-cause analysis of network infrastructure failures.
• Provide accurate estimates for budget, time, and tasks; identify impacted teams; and notify management of potential risks and issues.

Requirements

• Bachelor degree in electrical engineering, computer engineering, or a related field and/or equivalent combination of education, certification, and experience.
• Minimum of 6 years of related experience with HPE/Aruba Wi-Fi, specifically the administration of the system with AOS 8 or newer.
• Minimum of four years experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully assist customers in their utilization of computer and network hardware and software.
• Demonstrated knowledge of applicable: computer operating systems; Python programming; computer networking; and radio frequency fundamentals.
• Demonstrated experience determining project objectives and requirements, anticipating and solving problems, and developing standards and guidelines for wireless activities.
• Proficient with word processing, spreadsheet, and collaboration applications.
• Knowledge of TIA/EIA (Telecommunication Industry Association/Electronic Industries Alliance) standards and practices.
• Experience in the design of twisted pair, fiber optic, wireless, and coaxial systems related to customer premise wiring and networking.
• Proven ability to lead project teams to meet customer expectations.
• Demonstrated successful performance with coordinating and completing multiple tasks within and across departments to meet changing deadlines.
• Demonstrated knowledge and skills in negotiation and conflict resolution.
• Ability to meet the requirements of driving a U-M vehicle and have a valid driver license with less than 7 points.

Qualifications

• HPE/Aruba Professional level certification for Campus Access.
• Aruba Certified Expert, Campus Access Mobility.

Benefits

• Generous time off.
• A retirement plan that provides two-for-one matching contributions with immediate vesting.
• Many choices for comprehensive health insurance.
• Life insurance.
• Long-term disability coverage.
• Flexible spending accounts for healthcare and dependent care expenses.
• Dental and Vision Insurance.
• Parental and Maternity Leave.

Pay

The salary range for the senior level is $87,338 - $97,043.

Schedule

• Work is primarily remote currently, but there are times when on-site work is necessary, sometimes with short notice.
• May require working during non-business hours and on weekends.
• Hybrid work mode with occasional in-person days in Ann Arbor.