Lead Network Administrator - Information Technology (0926)

Nature of Work Under general supervision, performs work of considerable difficulty supporting the strategic function and administration of the enterprise network infrastructure. This includes Campus, Datacenter, Remote Sites, Cloud, and third-party network connectivity. Services include VoIP, Switching, Routing, VPN, Firewall, Virtual Networking, Wireless and related systems throughout the County; performs related work as assigned. Work Arrangement: This is an in-office position. Limited remote work may be authorized on an occasional basis, subject to operational needs, and requires prior approval from the Deputy Chief Information Officer or Chief Information Officer. Background Requirement: This position will require the successful completion of a Criminal Justice Information Services (CJIS) fingerprint and background clearance within 90 days of employment, this must be maintained throughout employment. Please note: Pay for this position is dependent on applicant skills and experience. The hiring range for the position is: $80,518.00 - $105,000.00 Annually Typical Duties (Illustrative Only) Oversees the purchase, installation, and maintenance of enterprise infrastructure equipment and/or software Analyzes, administers and maintains voice, video, and/or communication circuitsMaintains network devices by applying patches and performing firmware upgradesMaintains network security and ensures compliance with security policies and proceduresConfigures switches, routers, firewalls, network taps, and cryptographic devicesInterfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performanceDevelops and maintains internal knowledge transfer and network topology documentationMaintains lifecycle asset management of infrastructure hardware, software, warranty, maintenance, and supportParticipates and may lead in special projects as requiredOccasional participation in an on-call rotation for support of systems outside of normal business hoursEvaluate risk and vulnerability reports Participate in change management meetingsMentor and train network administratorsParticipate in technical RFPs/RFIsResponsible for Cisco Call Manager enterprise services that may include Emergency Operations Support (Hotline creation, call trees, etc.)Responsible for up-to-date infrastructure documentation of countywide communication circuits and services across the CountyInterfaces with vendors during special projects requiring professional servicesConducts research on network products, services, protocols, and standards to remain well-informed of developments in the network and security industry, technologies, and best practices then provides knowledge-based recommendations to managementMaintains and reviews infrastructure contracts with leadershipResponds to customer tickets regarding requests and/or issues Participate in disaster recovery administration and routine testing to ensure continuity of servicesPerforms phone set changes/moves/adds/deletes and related programmingParticipates in cost analysis, department budgeting, short- and long-range planning and development of departmental objectivesOther duties as assigned Essential functions of this position include but are not limited to: walking; working with and around other staff and County employees; dealing with interruptions; repetitive motion (hand-wrist) for keyboarding; vision-acuity (near) for monitoring PC screen data; Color vision necessary for working with color coded cables; hearing and speech (ordinary conversation) for communicating with staff and customers; touch (finger dexterity) for keyboarding; Environmental hazards include electrical hazards associated with working with computers, servers and circuits, and potential for falls from ladders. Minimum Qualifications Associate degree in computer science or related field, with four years of increasingly responsible experience in telecommunications and networks, including two years of systems management/administration; OR any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position. Additional Requirements: Cisco Certified Network Associate (CCNA) certification with the ability to obtain Cisco Certified Network Professional (CCNP) within 18 months. This position is exempt from overtime. Preferred Qualifications The Lead Network Administrator will ensure the reliability, security, and efficiency of our data communications network using skills and expertise to deploy, configure, maintain, and monitor all active network equipment, ensuring seamless network operations. Ability to work on and manage a variety of projects while meeting tight deadlines; troubleshoot problems and develop both short- and long-term solutions; to establish and maintain effective working relationships with a variety of individuals and groups including customers in stressful situations; and ability to work collaboratively with IT peers. The ideal candidate will be an energetic, enthusiastic self-starter with an emphasis on the customer experience. This position will be working to support a 250+ layer2/layer3 environment providing critical services to Coconino County internal/external partners. Knowledge, Skills And Abilities Thorough knowledge of: Network protocols including TCP/IP, OSPF, BGP, MPLSOverlay technologies like SDN, Vxlan, MPBGP eVPN etc.Cisco/Nexus network equipment including routers, switches, firewalls, firepower, IOS and NXOS operating systemCisco Call Manager configuration, operation, and maintenanceCisco Identity Services Engine (ISE)Network security practicesPrinciples and practices of project planning and implementationWireless networking, AnyConnect VPN, Cisco Secure Client, Solarwinds, Umbrella Skill In: Incident management, change management, and knowledge managementBasic knowledge of risk management practicesCyber and privacy requirements to protect the confidentiality, integrity, and availability of enterprise assets Working with third-party vendors; managing contracts and procurement processesVisio diagrams and asset management Ability to: Effectively manage and switch between competing tasks, aligning individual efforts with the team's prioritiesMaintain focus and ensure timely progress without sacrificing qualityKeep managers and co-workers apprised of task status, collaborating, and communicating transparently where appropriateEngage proactively with peers, department members, and any relevant stakeholders to ensure alignment and understandingFoster a cooperative and transparent work environmentProvide timely responses to inquiries and requests, recognizing the importance of prompt and attentive communication in achieving team goalsFollow written and verbal instructionsWork safely and support the culture of workplace safetyEstablish and maintain effective working relationships with employees, management, other agencies and the public Coconino County is an Equal Opportunity Employer. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Employee Benefits Coconino County offers a comprehensive employee benefits package to regular employees working 30 or more hours per week that includes: (Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.) Vacation/Annual LeaveSick Leave10 Holidays Per YearHealth Care InsuranceDental PlanVision PlanGroup Life InsurancePre-Tax Deduction PlanSick Leave Conversion PlanPersonal Day Purchase ProgramVacation Sell Back ProgramTuition Reimbursement ProgramWellness ProgramLong-Term DisabilityArizona State Retirement SystemEmployee Assistance ProgramOn-going Training OpportunitiesFree bus transportation/ EcoPass bus pass Elective Coverage Dependent Medical, Dental, and VisionSupplemental Life (for employees & dependents)Flexible Spending AccountHealth Savings AccountTax-deferred investment programAccidental and Disability InsuranceShort Term Disability 01 Please describe your experience administering an enterprise network infrastructure. Please include how many layer2 / layer3 network devices the environment consisted of? 02 What network monitoring tools have you used in a production environment to ensure uptime? 03 How many years of experience do you have with Cisco Identity Services Engine (ISE) and/or certificate-based authentication? 04 Please share your experience in implementing, configuring and administering MPLS infrastructure. Required Question