Lead Navigator

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.

About the role

A Lead Navigator is an individual who is in recovery from alcohol or other drug (AOD) use and/or general mental health (GMH) for an appropriate period (greater than or equal to 1 year) and has at least 90 days of experience as a Navigator or Peer Support Specialist. The Lead Navigator’s primary role is working with individuals who are homeless, providing outreach and supportive services to assist the member with ending their homelessness.

The Lead Navigator serves as the bridge for the patient, coordinating and monitoring RBHA and Non-RBHA community-based services and facilitating delivery of these services by supporting the individual. The Lead Navigator seeks out individuals with the highest acuity and greatest vulnerabilities and is responsible for conducting outreach, engagement, case management, and ongoing wrap-around supportive services.

The Lead Navigator mentors Navigator II staff to help them onboard, understand the program, and fulfill program requirements. The Lead Navigator has mastered coordinated entry, housing referral, leasing up, wrap-around services, and discharge processes. The role works as part of a multi-disciplinary team including Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads, serving as a nexus to coordinate care with community providers and stakeholders.

Requirements

• High school diploma or GED (required)
• Associates Degree (or higher) in a field related to behavioral health (preferred but not required)
• 1-3 years of full-time healthcare-related work experience where prior experience would provide adequate exposure to both behavioral and medical crisis situations (preferred but not required), or equivalent combination of education and experience
• Current Arizona Driver’s License
• Clear 39-month Motor Vehicle Record
• Behavioral Health Technician (BHT) certification in accordance with A.A.C. R9-10-101.33 and CBI Clinical Policies and Procedures
• Arizona Fingerprint Clearance card

Benefits

• Generous PTO accrual (5 weeks)
• Medical, dental, and vision insurance
• Disability and life insurance, plus supplemental plans
• Hospital indemnity and critical illness coverage
• Pet insurance
• Dependent Care Savings and Health Care Savings accounts
• 401K with employer match (100% vested upon enrollment)
• Wellness programs
• Tuition reimbursement and scholarship programs
• Incentives and additional benefits

Pay

Very competitive pay rates.

About CBI

CBI is the premier nonprofit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education, and treatment using cutting-edge, nationally recognized, evidence-based models. As an essential service provider, CBI values all employees and their careers, offering tremendous professional growth through ongoing training and support. Leadership is committed to staff development, fostering a team of passionate individuals dedicated to making a difference in the lives of patients and communities served.

CBI operates 26 state-of-the-art facilities adhering to a “no wrong door” treatment approach, dramatically improving the quality of life for patients from all walks of life while maintaining the dignity of human life. For the past four years, the Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley.