Lead Monitor II Swing Shift

About the role

Volunteers of America Los Angeles (VOALA) is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing programs, and drug and alcohol rehabilitation.

The Lead Monitor II arranges, coordinates, supervises, mentors, and oversees Monitors to provide safety for program clients, visitors, and employees, and to secure the premises and program assets. This role operates in a shelter or other residential setting with over 100 clients, performs Monitor duties on behalf of participants, and leads and trains Monitors. Driving ability is preferred.

Responsibilities

• Assign shifts, ensure Monitors are scheduled around the clock, and plan personal shifts to observe each shift during the week.
• Train Monitors in program operations, safety, and security expectations and procedures.
• Shelter entrance monitoring: The front door is the only permitted entrance/exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure to guard against theft and maintain security of premises.
• Bag & person screening: Search all participants’ persons and belongings each time they enter the shelter. Treat every participant with equal dignity and professionalism.
• Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates; walk the facility and make reports as needed.
• Shelter safety: While patrolling, observe shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment. Know location of fire exits and be prepared to assist participants in emergencies.
• Monitor clients and conduct room checks; maintain records of client compliance with program rules, report to clinical/case management staff, and assist clinical/case management staff as required.
• Call police or fire department in emergencies such as fire or presence of unauthorized clients/persons.
• Asset protection: Protect shelter assets from theft, loss, or damage; report all suspicious events to direct supervisor.
• Complete written reports and incident logs of daily activities and irregularities (unusual occurrences, equipment or property damage, theft, presence of unauthorized persons).
• Act as a role model for participants at all times; learn, understand, and practice expected professionalism, putting clients’/participants’ needs first.
• Client/participant support: Answer telephones and take messages for clients and staff; monitor doors and greet visitors.
• Maintain office housekeeping; verify all common areas, laundry areas, and restrooms are clean, disinfected, and fully operational.
• Assist shelter staff during provision of services to clients/participants, including set‑up for classes, meetings, meals, recreation, and other shelter events.
• Driving tasks (for licensed Monitors): Transport individual program participants to and from human service locations, work sites, and medical facilities; assist passengers in securing wheelchairs, car seats, and other mobility devices; ensure passenger safety and operate vehicle safely at all times; maintain trip records, mileage, and gasoline usage records; maintain program vehicle in good operating condition, clean vehicle and equipment after each pick‑up/delivery, and take vehicle for routine maintenance and repairs; input required data to computer systems and logs.
• Perform other duties that may arise to support program goals.

Requirements

• Must pass a fingerprint clearance, background check (including criminal history), personal references, employment and education verifications.
• Within 30 days of hire, successfully complete VOALA safety training.
• One year of related experience in a mental health or substance abuse treatment setting, or other group residential program.
• One year in the general security field, and/or social services/human services, and/or customer service experience.
• One year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement.

Preferred qualifications

• High School Diploma or GED.
• Current California driver’s license and clean driving record; demonstrated knowledge of CA driving laws.
• Experience in a group residential setting.
• Experience serving the homeless.
• Database familiarity.
• Clean driving record to be insurable by VOALA insurance.

Pay

$22.05 – $23.22 per hour.

Benefits

VOALA offers competitive medical, dental, vision, and retirement benefits.