Lead Monitor

About Us

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Pay

$20.90 – $22 per hour

Benefits

• Competitive medical benefits
• Dental benefits
• Vision benefits
• Retirement benefits

About the role

The Lead Monitor I arranges, coordinates, supervises, mentors, and oversees the Monitors’ efforts to provide security of the program premises and safety for program clients, visitors, and employees. The Lead Monitor I provides Safety Training to Monitor staff and ongoing safety oversight. Duties include performing Monitor responsibilities on behalf of program clients/participants, as well as leading and training Monitors. Driving ability is preferred.

Responsibilities

• Assign shifts and ensure Monitors are scheduled around the clock; plan personal shifts to observe each shift during the week
• Train Monitors in program operations, safety, and security expectations and procedures
• Oversee operations for safety practices and provide ongoing safety leadership
• Monitor and authorize entrance and departure of employees, participants, visitors, guests, and other persons to guard against theft and maintain security of premises
• Search all participants’ person and belongings being brought into the shelter each time a participant enters
• Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
• While patrolling, observe shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment
• Know location of fire exits and be prepared to assist participants in case of any emergency
• Monitor clients and conduct room checks; maintain records of client compliance with program rules and report to clinical/case management staff
• Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons
• Report all suspicious events to direct supervisor
• Complete written reports and incident logs of daily activities and irregularities, such as unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons
• Act as a role model for participants at all times
• Answer telephones and take messages for clients and staff; monitor doors and greet visitors
• Maintain office housekeeping; verify all common areas, laundry areas, and restrooms are clean and disinfected and fully operational
• Assist shelter staff during provision of services to clients/participants, including set-up for classes, meetings, meals, recreation, and other shelter events
• Transport individual program participants to and from various locations such as human service locations, work sites, and medical facilities
• Assist passengers in securing wheelchairs, car seats, and other mobility devices
• Ensure safety of passengers and operate vehicle in a safe manner at all times
• Maintain trip records as well as mileage and gasoline usage records
• Maintain program vehicle in good operating condition; clean vehicle and equipment after each pick-up and delivery and take vehicle for routine maintenance and repairs
• Input required data to computer systems and logs

Essential Ability Acknowledgement

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

Requirements

• Must be able to pass a fingerprint clearance and background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients

Qualifications

• One year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement
• Complete Careers for a Cause (C4C) within 60 days of hire
• Within 30 days of hire, must successfully complete VOALA safety training
• One year in the general security field, and/or social services/human services, and/or customer service experience

Preferred Qualifications

• Current California driver’s license and clean driving record; demonstrated knowledge of CA driving laws
• Experience in a group residential setting
• Experience serving the homeless
• Related experience in a mental health or substance abuse treatment setting, or other group residential program
• Database familiarity
• Clean driving record to be insurable by VOALA insurance

Mandated Reporter

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities.