Lead Mobility Specialist

Direct Service Delivery

• Provide training and support for case managers in the development and execution of relocation services that take into consideration resident needs, priorities and URA regulations.
• Cook up relocation strategies with the housing authority, development partners and any applicable community organizations.
• Establish relationships with landlords to assist with building relocation options for residents.
• Conduct intake and assessments for residents for enrollment into the case management program.
• Conduct home visits, office visits, community site visits to collect information from residents.
• Works with families to assess, develop, implement, monitor, and recommend modifications to Development Plans using a multidisciplinary process.
• Utilize knowledge of the local community to assist residents with navigating a variety of social service organizations and public agencies.
• Identify gaps in services, advocate on behalf of residents, coordinate and monitor service delivery for an assigned caseload.
• Understand and advise residents on relocation opportunities and neighborhood choices.
• Provide mobility counseling to include managing relocation activities with and for residents.
• Manage and maintain an effective relationship with The Housing Authority and City of Norfolk.
• Maintain privacy and confidentiality of all household information given.
• Enter and track all resident data entered into Urban's customized performance management system "LEARN" to document resident progress in real time.
• Attend community supportive services meetings with critical partners and other social service entities.
• Actively participate in Urban Strategies program meetings and other meetings related to the project.
• Be available to occasionally work nights and/or weekends, and travel.

Qualifications

• Bachelor's Degree in Social Work, Sociology, Psychology or other relevant field.
• A minimum of three years of work experience as a case manager, service connector, or other relevant direct practice with low-income households, experience with health services a plus.
• Commitment to strengths-based and family-focused service planning; ability to understand program philosophies and place-based approach.
• Ability and commitment to handle privileged information in a professional and confidential manner.
• Ability to function as a team player in both internal and external relationships.
• Availability to attend evening and weekend functions as required.
• Possession of a valid driver's license and availability of automobile for work use.
• Strong verbal and written communication skills.
• Must be proficient in Microsoft Outlook, Word and Excel.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Strong organizational, planning and time management skills.
• A strong sense of and respect for confidentiality involving both participants and fellow employees.
• Must excel in fast-paced environment.
• The ability to work in a variety of settings with culturally-diverse persons and communities with the ability to be culturally sensitive and appropriate.
• The ability to work independently and with initiative, combined with skills for thriving in a team environment to achieve shared goals.
• Computer proficiency in MS Office Suite (Advanced MS Excel), other commonly used software.