Lead Mitigation Technician

About the role

As the front-line representative of the SERVPRO® brand, the Restoration Crew Lead demonstrates the company's Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Requirements

• Valid driver's license
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, and work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Qualifications

• Several years of experience in the restoration and construction industry
• Ability to manage residential and commercial water mitigation projects

Compensation

Salary: $25 – $30/hour + bonuses

Benefits

• Full Medical, Dental, and Vision Sponsored insurance
• Paid Time Off
• 100% Employer Paid Short term and Long term disability insurance
• Life Insurance
• 401k with Company Match