Lead Member Service Representative

Specific Accountabilities

• Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external members that is in alignment with our Brand Culture.
• Maintain thorough understanding of expectations and consistently exhibit Allegacy behaviors.
• Build and maintain good customer relations by handling account entries accurately and presenting a friendly and courteous image.
• Process monetary transactions and balance accurately, assist and inform members with account problems or questions and cross-sell or suggest services.
• Maintain security of cash drawer, negotiable instruments and credit union documents to ensure confidentiality of members’ account.
• Perform vault responsibilities.

Sales

• Concentrate 25% of this job's requirements in sales.

Additional Duties

Additional duties as assigned.

Requirements

• Two years teller experience.
• One-year Fiserv DNA teller system experience.
• Ability to handle vault/multiple CDM responsibilities.
• Demonstrated leadership and supervisory skills.
• Demonstrated organization and planning skills.
• Excellent customer service skills.
• Excellent interpersonal skills.
• Ability to handle conflict in a professional manner.
• Ability to diffuse anger quickly and effectively.
• Demonstrated ability to train others.