Lead Medical Office Representative

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time, day shift

Responsibilities

• Schedules and confirm patients appointments, revising as needed
• Maintains thorough and confidential patient charts and records, including importing and communicating scanned documents
• Oversees patient service representatives in accordance with institutional policies and procedures
• Assists with staff development by setting performance goals and objectives
• Conducts performance reviews and establishes quality service standards
• Manages office expenses effectively
• Prepares work schedules to ensure adequate staffing for patient volume
• Identifies and resolves office operational problems
• Partners with management and human resources for recruiting, hiring, orienting, and training new staff members
• Ensures compliance with medical regulations and office standards for quality patient care and customer service
• Oversees work environment, equipment, and supplies to assure quality patient and customer service
• Greets patients and caregivers, providing assistance in a manner that reflects high-quality service
• Other duties as assigned

Requirements

• High School Grad or Equiv [Required]
• 2+ years experience working in a healthcare setting; previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception [Required]
• Experience in an outpatient clinic or physician office [Preferred]

Skills

• Organizational [Required]
• Verbal Interpersonal [Required]
• Customer Relations [Required]
• Grammar/Spelling [Required]
• Read/Comprehend written instructions [Required]
• Follow verbal instructions [Required]
• Keyboarding (manual) [Required]
• Computer (visual) [Required]
• Knowledge of medical terminology and medical insurance payers [Required]
• Attention to detail [Required]
• Knowledge of computer software i.e. Microsoft Word, E-mail, Excel, etc. [Required]

Pay

$19.58 - $31.32 per hour

Location

7780 S Broadway, Littleton, Colorado 80122, United States of America

Physical Requirements

View physical requirements