Lead, Medical Equipment Technician

About the role

The Lead, Medical Equipment Technician at AdaptHealth is responsible for ensuring safe delivery, providing setup, and educating customers in the proper use and care of home medical equipment. This position involves managing a territory to reach service goals, educating customers, processing orders, and maintaining home oxygen systems.

Responsibilities

• Manages territory to reach service goals and deliver equipment including oxygen as required in accordance with industry standards.
• Educates customers in proper use and care of respiratory and HME equipment in a home setting.
• Completes written patient visit reports following setup and follow-up visits as required.
• Assists with customer equipment problems under emergency conditions.
• Processes all orders in a timely, accurate manner.
• Promotes services and products to referral sources in the community as appropriate.
• Develops basic reimbursement knowledge and completely documents all information necessary to ensure reimbursement for all appropriate equipment, products, and services.
• Affords support to the Quality Improvement Program to meet company policies.
• Maintains home oxygen systems through regularly scheduled visits to customers.
• Assumes on-call responsibilities during non-business hours in accordance with company policy.
• Safely drives and maintains company vehicle.
• Performs patient assessment and re-assessment for patient care.
• Performs routine preventative maintenance and simple repairs on equipment as required in accordance with company policies.
• Reports equipment hazards and/or product incidents as required in accordance with company policies and procedures.
• Retains knowledge of and consistently adheres to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
• Cleans equipment when assigned by supervisor or if down time allows, following the Branch Maintenance and Cleaning Guidelines.
• Learns and leads special projects or assignments and delegates responsibilities to others.
• Mentors other within the department.
• Trains new employees.
• Assumes on-call responsibilities during non-business hours in accordance with company policy.
• Demonstrates “lean thinking” for process improvement (e.g. eliminating waste in processes).
• Maintains patient confidentiality and functions within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliance with AdaptHealth’s Compliance Program.
• Performs other related duties as assigned.

Requirements

• High School Diploma or equivalency.
• Three (3) years of related experience required, preferably in the HME delivery industry.
• Military, delivery driver with sales component, or health care technician experience may be considered related experience.
• Valid and unrestricted driver’s license in the state of residence.
• Must be able to regularly lift and/or move up to 85 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move up to 160 pounds.
• Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies.
• Subject to long periods of sitting and driving.
• Work environment may be stressful at times, as overall work activities and work levels fluctuate.
• May be exposed to unsanitary conditions in some home settings.
• May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogens.
• May be exposed to high crime areas within the service community.
• Must be able to drive independently and travel as needed.
• Must be able to access the patient’s residence without assistance.
• Must be able to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.

Competencies, Skills, and Abilities

• Problem-solving skills with attention to detail.
• Ability to prioritize and manage multiple tasks.
• Ability to clean, test, and repair home medical equipment.
• Ability to identify safety hazards and take the necessary precautions.
• Accurately receive, stock, retrieve, and load equipment and supplies.
• Work cooperatively with those contacted in the course of work.
• Independent decision-making.
• Computer skills including knowledge of Microsoft Office applications.
• Solid ability to learn new technologies and possess the technical aptitude required to understand data flow through systems as well as system interaction.
• Effective at developing relationships.
• Conflict resolution skills.
• Team leadership skills.

Total Rewards & Benefits

• Comprehensive medical, dental, and vision coverage (eligible first of the month following hire).
• 401(k) with company match.
• Paid Time Off Plans including 6 paid holidays.
• Paid Parental Bonding Leave.
• Short and Long-term Disability Insurance.
• Life and AD&D Insurance.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• CVS Minute Clinic and Teledoc access.
• Spousal Advantage Reimbursement Plan.
• Identity Theft Protection and Legal Plan.

Compensation

Compensation is based on experience, location, and role level: $21-25 an hour.

Requirements Disclosure

• Company conducted Background Check is required for all roles.
• Company conducted Motor Vehicle Record Check is required for driving roles.
• Clinical roles require valid licensure/certification, where applicable.
• In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable.
• In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License.

Equal Opportunity Employer

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.