Lead Medical Assistant, Orthopedics

About the role

Lead the Way in Orthopedic Care – Step into a highly visible leadership role where you can make a meaningful impact on patients, colleagues, and clinical operations. As the Lead Medical Assistant, you will be a vital member of the orthopedic care team, providing direct patient care while exercising appropriate leadership and oversight of Medical Assistant staff and day-to-day clinical operations across the assigned site or department under the direction of the Practice Manager. In addition to performing the full duties of a Medical Assistant, you will serve as a role model and trusted resource for site staff. You will act as a liaison among site-based clinical staff, the Practice Manager, and the Medical Director or physicians; facilitate office-wide communication; coordinate new clinical initiatives; and help resolve clinical issues to improve quality, teamwork, and operational efficiency.

Locations: 288 Groveland Street, Haverhill, MA and 231 Sutton Street, North Andover, MA

Schedule

8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m. (40 hours per week, day shift)

Responsibilities

• Provide leadership to the Medical Assistant team, including day-to-day direction, training, mentoring, performance guidance, and support for professional growth.
• Assign tasks and responsibilities, balance workloads, coordinate coverage schedules, and promote the effective use of staffing and resources.
• Foster a positive, collaborative environment that supports teamwork, accountability, clear communication, and exceptional patient care.
• Serve as a liaison among site-based clinical staff, the Practice Manager, and the Medical Director or physicians, helping communicate priorities and resolve clinical and operational issues.
• Coordinate patient flow to support the timely, efficient delivery of care.
• Welcome and prepare patients for examinations; obtain and document medical histories, vital signs, height, weight, and manual blood pressure readings.
• Assist providers with clinical care, complex office-based procedures, orthopedic casting, specimen collection, phlebotomy when competency has been demonstrated, and other Medical Assistant responsibilities within scope.
• Provide clinical oversight for quality-control programs and contribute to departmental quality and safety initiatives.
• Coordinate new clinical initiatives and help implement workflows that improve quality, communication, and operational efficiency.
• Participate in interviews for Medical Assistant candidates and serve as a preceptor for new hires or students.
• Assist with competency assessments for Medical Assistants and provide meaningful input for performance evaluations.
• Maintain immunization inventory, monitor expiration dates, and administer immunizations when applicable and when certification or qualifying experience and provider supervision requirements are met.
• Complete essential administrative responsibilities, including answering phones, preparing forms, coordinating with other departments, and helping patients navigate their care.
• Protect patient privacy and maintain confidentiality in accordance with all applicable requirements.

Qualifications

• Education: High school diploma or equivalent required. Experience cannot be accepted in lieu of the education requirement.
• Licenses and credentials: Certified Medical Assistant credential from an approved issuer required. Basic Life Support (BLS) certification preferred.
• Experience: Three to five years of Medical Assistant experience required, with demonstrated proficiency in clinical and administrative responsibilities.
• Prior hands-on experience with orthopedic casting is required.
• Strong leadership and team-management skills.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency with electronic health record systems and medical office software.
• Ability to obtain vital signs and manual blood pressure readings and collect blood samples and other specimens.
• Excellent written and verbal interpersonal and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.
• Knowledge of HIPAA and other privacy and security regulations.

Benefits

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off