Lead Medical Assistant (Full Time)

About the role

Full-Time Lead Medical Assistant at our Saratoga Springs Office. The Lead Medical Assistant provides administrative support to Physicians, Physician Assistants, and Medical Assistants/LPNs by way of supervision and staff development to provide a professional and effective medical operation.

Schedule

Full time, 30+ hours. Availability Monday through Friday with rotating Saturdays within operating hours of 7am-7:30pm. Open flexibility to help cover in a team environment is needed.

Responsibilities

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to patients and for respective provider
• Lead by example, maintains office presence and highest level of professionalism
• Maintains effective and constructive communication with office management to instill company values, vision, and protocols in all associated colleagues and providers
• Have a thorough working knowledge of all standard operating protocol and policies that pertain to the clinical department
• Have thorough knowledge of all clinical treatments to appropriately care for the patient's needs. Proficient in pre-care and post-care treatment instructions
• Fully understands provider to patient flow and anticipates provider's next steps to the best of their ability
• Assist the physician in medical, cosmetic, allergy, and/or laser procedures. Preps exam rooms for all procedures and properly cleans exam rooms after every visit
• Assist Office Management in successfully running the day-to-day clinical operations of their respective location by providing supervision and evaluation of day-to-day duties
• Ensure that all assigned Medical Assistants/LPNs follow company policies and protocols such as adhering to opening and closing checklist are being accounted for daily and properly
• On a daily basis, scan all consumables and retail products to assist Office Management with always maintaining an adequate number; when needed, properly place orders via expense protocol for consumables and retail products
• Consistently maintain an adequate amount of medical supplies by executing weekly inventory counts, placing bi-weekly medical supply orders along with emergency orders as needed while always considering cost savings measures
• Ensures all medical equipment is being properly maintained avoiding running out of key items, overspending or waste
• Properly assists provider in recording prescribed treatments, medications, lab requisitions, biopsies, cultures, photos, prescriptions, prior authorization, obtaining consents, and/or procedures within established guidelines
• Work with Office Management to audit consumable tracker and laser logs on a weekly basis
• Responsible for auditing all specimen logbooks and lab tracker for respective location's providers. Ensures all books are kept up to date and every provider and MA follow proper protocol
• Oversee and ensure all required medical forms (written and/or electric) such as consents, EMR notes, lab results, etc. are organized and submitted with accurate data and in a timely manner
• Work closely with management to execute all new protocols and assist with training needs. Works with General/Regional/Clinical Managers to provide onboarding planning, training, and continued education to all new and current assigned Medical Support Staff
• Works with MAs, LPNs, and MA Floater to ensure all refill and prior authorization requests in combination with To Do tasks requests to ensure all items are being handled in a timely fashion at respective locations
• Assist office management in supervising/finding coverage for necessary shifts should there be a support staff call out, emergency, or PTO taken; steps in and covers shifts on any emergency needs
• Must exude a strong understanding of and enforce CLIA, OSHA and HIPAA regulations as well as report and help document any incidents to the respective office management
• Properly cross trains to assist in covering the front desk during emergencies, as needed
• Must be open to handling any other duties not mentioned above to ensure proper support to the respective office
• Other duties as assigned by supervisor on an as needed basis

Qualifications

• 2 - 3 years of experience working in a dermatology/medical environment preferred
• Experience using EMR software and patient scheduling systems preferred
• Must be computer savvy and familiar with Microsoft Word, Excel, and Outlook
• Strong communication, interpersonal, and organizational skills
• Excellent patient relation and customer services skills
• Must be professional, reliable, and dedicated employee
• Must have strong critical thinking, problem resolution skills and be a great multitasker
• Prefer prior experience working in a dermatology / medical environment
• Open availability to work during weekdays and weekends