Lead Medical Assistant - Endocrinology Clinic - Jeff Hwy - Full Time

About the role

This job, under general supervision, leads all operational functions related to staff development/training. Assists in the implementation of policies and procedures required for success as well as participate in initiatives to improve processes serving internal and external customers.

Responsibilities

• Oversees daily department activities, serves as point person for department in Supervisor’s absence and trains new employees.
• Works closely with department manager and other team members to allocate resources daily among clinic.
• May be expected to monitor and track time and attendance in accordance with clinic policy.
• Leads special projects and audits projects independently with the end goal of ensuring that the internal control environment is not compromised and the awareness of the process control culture is increasingly heightened.
• Interacts with vendors, partners, and internal team members when new initiatives are planned for testing or implementation regarding unit functions.
• Solves customer concerns and participates in initiatives to improve customer service.
• Performs all of the duties of the Medical Assistant.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Rounds with providers and staff at least once weekly.
• Distributes schedules.

Requirements

• Completion of a formal training program, Medical Assistant Program
• 2 years related experience
• Preferred: Experience in an ambulatory care setting
• Preferred: Team Lead or Supervisory experience

Qualifications

• Basic Life Support (BLS) from the American Heart Association
• Computer skills and dexterity required for data entry and retrieval of patient information.
• Proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Working knowledge of medical terminology.

Skills

• Must have computer skills and dexterity required for data entry and retrieval of information
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard

Benefits

Not specified

Pay

Not specified

Schedule

Not specified