Lead Maintenance Technician - (Multi-Family)

Position Summary

The Lead Maintenance Technician is responsible for upholding the physical integrity of the community by ensuring a clean, safe, and well-maintained living environment for residents, visitors, and staff. This role plays a key part in preserving property value and enhancing resident satisfaction.

Key Responsibilities

• Maintain proper inventory levels of maintenance supplies and tools; ensure tools are in excellent working condition

• Monitor and correct hazardous conditions throughout the property, including gates, lighting, stairs, and more

• Identify and label all utility cut-offs and sewer cleanouts; maintain corresponding property maps

• Keep storage areas locked and clean; perform daily cleanup of work areas and maintain cleanliness across the grounds

• Train and mentor maintenance assistants and team members, promoting a “safety-first” culture across the property

• Conduct regular safety meetings and ensure team-wide compliance with HAZCOM standards and regulations

• Avoid future problems by implementing preventative maintenance procedures

• Approve and delegate service requests, overseeing completion and providing hands-on support when needed

• Maintain knowledge of the property maintenance budget and obtain management approval for major expenses

• Establish and manage systems for prompt resident service

• Coordinate with external vendors when needed and ensure all maintenance work is done to company standards

Qualifications

• Minimum 3 years of experience in multifamily property maintenance or a related field required

• Proven leadership and organizational skills, with the ability to manage staff and daily operations effectively

• Strong understanding of your state’s lease forms, Fair Housing laws, and the Property Code

• Proficient in property management software (such as OneSite and/or Yardi) and the Microsoft Office Suite

• Excellent interpersonal, communication, and customer service skills to interact professionally with residents, vendors, and staff

• Ability to multitask and adapt in a fast-paced, deadline-driven environment

• Required CPO & HVAC certifications

• Must be available to work 40 hours per week, including weekends as needed, and participate in a rotating on-call schedule for emergencies

Work Environment

This is a full-time, on-site position at the assigned apartment community. Weekend availability is occasionally required for staffing and emergencies. Physical Requirements: This role requires frequent physical activity, including being on your feet for the majority of the time (66%–100%). Daily tasks involve bending, squatting, kneeling, climbing stairs and ladders, pushing/pulling, reaching overhead, gripping, and handling tools and equipment with precision. Vision & Hearing Requirements: Constant need to read manuals, caution labels, and complete written documentation accurately. Must be able to see small details and clearly observe surroundings both up close and at a distance. Requires frequent listening skills to diagnose repairs and respond to staff, vendors, and residents. Driving & Travel Requirements: Frequent use of personal transportation to pick up supplies or respond to service calls. Must be available for after-hours “on-call” rotations and occasional emergency travel to property sites. Requires valid driver’s license and current auto insurance coverage. Occasional pickups or deliveries to and from the corporate office as needed. Working Environment: Work is primarily indoors but includes frequent outdoor tasks in all weather conditions. Occasional exposure to fumes, solvents, adhesives, and confined workspaces during maintenance and repairs. Requires working in awkward positions or tight spaces during equipment servicing. Must be adaptable to varying physical and environmental conditions throughout the workday.