Lead Loss Mitigation Specialist

Qualifications

• Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED)
• 3+ years' experience in Default Servicing
• 3+ years' experience in Loss Mitigation
• 3+ years' experience in the mortgage servicing industry
• 2+ years' experience working in a fast-paced work environment
• Analytical skills to distribute and allocate resources
• Strong knowledge of Microsoft Office products (Excel, Word and PowerPoint)
• MSP experience preferred
• Strong verbal and written communication skills
• Strong listening skills with the ability to facilitate meetings and effectively lead discussions
• Strong interpersonal skills
• Strong analytical skills and problem-solving abilities
• Ability to explain decisions and the reasons why to promote understanding and buy-in with others
• Solid decision-making abilities coupled with sound judgement
• Strong organizational and time management skills
• Able to effectively prioritize numerous tasks and manage shifting priorities in a fast-paced, dynamic environment
• Client focused with strong execution skills and results orientation
• High-level of attention to detail and consistency; high quality of work product
• Flexible, open to change; ability to learn new things quickly
• Collaborative work style; team orientation with the ability to provide guidance for working groups
• Compliance orientation

Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Pay

The hiring range for this position is between $23.37 – $26.97 per hour.

Schedule

This position is eligible for an annual discretionary bonus.

Featured Benefits

• Fay Cares! The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work.
• Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

About the Role

Reporting to the AVP, Loss Mitigation, this position is responsible for guiding and coordinating the work of Loss Mitigation Specialists without direct team management responsibilities. This position serves as a subject matter expert and mentors team members, optimizes workflows and collaborates with other departments to achieve optimal outcomes and minimize losses. Additionally, this role optimizes loss mitigation workflows, ensuring compliance with investor, insurer and regulatory requirements.

Responsibilities

The Lead Loss Mitigation Specialist analyzes data and provides advanced support for complex cases, developing and implementing loss mitigation strategies.