Lead Logistics Analyst

About the role

A Logistics Analyst coordinates and oversees drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, courteous, and efficient service to all customers. This role also oversees safety, customer experience, and productivity.

Responsibilities

• Ensure compliance with all required safety policies and procedures.
• Analyze daily route information and implement changes to improve route standardization, efficiency, and accuracy using the internal routing platform.
• Use routing system visibility to analyze and respond to same-day changes or next-day planning for customer service needs, improving route design by identifying patterns and areas for improvement.
• Ensure all routes are closed on time by verifying data accuracy and making the close route process durable.
• Proactively evaluate and resolve problems that may arise while trucks and drivers are in transit.
• Manage driver safety and security of company assets while providing direction to drivers.
• Collect, interpret, and analyze logistics data (inventory, asset reliability, route data) to increase routing accuracy.
• Maintain constant communication with drivers to evaluate route progress and ensure they have necessary information.
• Evaluate and escalate driver performance issues or concerns for resolution.
• Understand route sequencing to drive efficiency.
• Respond to missed pickups and service commitments by scheduling customers accordingly.
• Evaluate and educate drivers regarding missed pickups and develop strategies to avoid future failures.
• Create routes with maximized capacity and review loads per driver per day to maximize profitability.
• Monitor daily routing activities and resolve issues to ensure on-time pickup and delivery.
• Evaluate and assess the need for swing routes and verify all swing opportunities have been identified.
• Analyze trends in swing percentage to identify improvement opportunities.
• Monitor and adjust plans throughout the day to accommodate unexpected changes.
• Understand daily disposal plans to identify optimal disposal sites and hold drivers accountable.
• Discuss disposal plans and recommendations with the Operations Manager and update as needed.
• Determine if service requests can be pulled forward to drive efficiency while maintaining customer experience.
• Perform other job-related duties as assigned.

Customer Experience

• Courteously interact with customers as required.
• Design routes to prevent customer service issues and ensure compliance with hours of service and weight regulations.
• Analyze and prioritize customer promises to ensure service commitments are met.
• Update call center communications daily to reduce missed pickups and improve communication between the division and customers.
• Evaluate route issues causing delays and use available tools to communicate with impacted customers.
• Review routing media to process service exceptions, general messages, and extra services to meet customer needs.
• Adhere to and execute universal service commitments to ensure the highest level of customer satisfaction.

Requirements

• Analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment with rapidly changing priorities.
• Proficiency with Microsoft Office Suite or similar software.
• Ability to understand and execute time-sensitive tasks.
• Experience in a customer-facing position.
• Two years of prior experience in a Dispatcher or similar leadership role (preferred).

Benefits

Eligible employees can elect to participate in:

• Comprehensive medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

More details: Republic Services Benefits

About the Company

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry, providing customers with a complete set of products and services, including recycling, waste, special waste, hazardous waste, and field services. The company is committed to advancing circularity and supporting decarbonization to create a more sustainable world.

In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. The company serves 13 million customers and operates over 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Republic Services combines local operational management with standardized business practices to drive efficiencies while maintaining day-to-day decisions at the local level.

The company’s 42,000 team members are guided by core values: Safe, Committed to Serve, Environmentally Responsible, Driven, and Human-Centered. Republic Services has an employee engagement score of 86 and positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants.

Strategy

Republic Services’ strategy focuses on generating profitable growth through acquisitions and industry advancements, managing customers’ waste streams via a North American footprint of vertically integrated assets. The company emphasizes three growth areas:

• Recycling and Waste: Expanding footprint through organic growth and acquisitions, aggregating materials at scale to unlock advanced recycling opportunities and cross-selling new products.
• Environmental Solutions: Expanding capabilities and geographic footprint to help customers manage technical waste streams, including PFAS remediation.
• Sustainability Innovation: Advancing circularity and decarbonization through initiatives like the Republic Services Polymer Center (the nation’s first integrated plastics recycling facility) and Blue Polymers, a joint venture for sustainable packaging. The company is also leveraging landfills to convert landfill gas into Renewable Natural Gas (RNG), aiming to beneficially reuse 50% more biogas by 2030.

Recent Recognition

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Best-In-Class Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global