Lead Lift Experience

Job Summary

The Lift Experience Team’s mission is to provide employees and guests with a seamless end‑to‑end experience from maze entrance to lift unloading. Service is the foundation of everything Vail Resorts stands for, and as a Lift Operations Lead you will be responsible for the safe operation of resort lifts, oversee employees in the Lift Experience Team, and act as courteous and efficient guest‑service champions.

Responsibilities

• Lead daily operations of resort lifts, including scheduling staff and procedures for opening and closing lifts.
• Assist with hiring, support, and training of operators and scanners in daily operations and safety.
• Monitor and document lift operator performance and behavior, providing feedback, recognition, or corrective action as needed.
• Maintain up‑to‑date knowledge of and enforce all applicable laws, policies, and procedures to ensure guest safety.
• Work closely with ski patrol, mountain safety, lift maintenance, and lift electric teams to resolve on‑mountain issues.
• Promote clean and organized workstations.
• Receive and assess guest questions, comments, and complaints, providing timely resolutions.
• Serve as a flexible Team Lead Lift Operator, taking on additional training to support ticket scanning.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED equivalent (required).
• 1–2 years of previous lift or mountain operations experience (required).
• Physically capable of assisting guests while loading lifts; may lift up to 40 lb.
• Fluent English communication skills.
• Ability to work outdoors in all types of inclement weather, standing and moving for entire shifts on potentially slippery or uneven surfaces.
• Flexible schedule availability, including nights, holidays, and weekends.
• Minimum age: 18 years.

Benefits

• Free employee ski passes and discounted lift tickets for friends and family.
• Free ski and snowboard lessons.
• 40 % retail discount.
• Additional employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Comprehensive training and professional development through Epic Service.
• Wellness benefits.
• Referral program.

Pay

Starting wage: $22.00 /hr – $29.22 /hr. This is the expected pay range for the position.

Schedule

• Employment Type: Winter Seasonal 2026/2027.
• Shift Type: Full‑time, 8–10 hours per day.
• Work includes weekends, holidays, and flexible scheduling (including nights).
• Housing available.