Jobs · Customer Service · Wisconsin

Lead Lifeguard-Part Time

Customer Service$18.5/hrPart-time

About the Role

The Lead Lifeguard supports daily Aquatics Department operations by overseeing programs, special events, swim lessons, and staff. This role ensures a safe, welcoming environment through active supervision, accident prevention, emergency response, and enforcement of facility regulations. The Lead Lifeguard also assists with staff training and certifications, equipment maintenance, and exceptional customer service while maintaining compliance with Wisconsin aquatic staffing requirements.

Responsibilities

  • Enforce Kroc rules consistently and courteously to maintain a safe environment for members, visitors, and employees.
  • Monitor swimming and play areas, caution swimmers regarding unsafe areas or actions, and maintain order.
  • Assist the Aquatics Manager with day-to-day operations, including special events and swim lessons.
  • Develop, train, and instruct swim lessons (both private and group) as needed.
  • Provide oversight to aquatic support staff, including Attendants, Instructors, and Lifeguards.
  • Maintain constant observation of assigned areas, identify potential hazards, and respond to emergency situations.
  • Assist with administrative duties, including preparing and reviewing information related to lessons, registrations, incidents, and events.
  • Maintain facility operations, including equipment setup, cleaning, and maintenance.
  • Conduct water chemical testing and ensure a safe working environment.
  • Assist with planning and delivering in-service training and lifeguard certification courses.
  • Support lifeguard recruitment, hiring, training, and retention efforts.

Qualifications

  • 2 years of continuous experience in lifeguarding and swim lesson instruction in a group environment.
  • Experience working with adults, youth, and children.
  • 1 year of staff supervision experience is preferred.
  • Current certifications from the American Red Cross:
    • Lifeguard Including Deep Water/CPR/AED/First Aid for Professional Rescuers
    • Waterpark Certification
    • Lifeguard Management (within 90 days of hire)
    • Lifeguard Instructor (within 90 days of hire)
  • Strong verbal communication skills in English; bilingual English/Spanish preferred.
  • Personnel management skills, including delegation and motivation.
  • Ability to work with diverse populations and remain calm under pressure.
  • Knowledge of basic computer operations and workplace technology.
  • Ability to teach and demonstrate hands-on skills and adapt instruction.

Physical Requirements

  • Physically active in an aquatics environment.
  • Stand, walk, sit, swim, tread water, use hands, reach, climb, balance, stoop, kneel, crouch, or crawl.
  • Occasionally lift and/or move up to 40 pounds.
  • Specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions

  • Busy public Aquatics Center with high noise levels and above-normal temperatures in a high-humidity environment.
  • Exposure to pool chemicals, fumes, and potentially infectious materials.
  • Outdoor special events may expose employees to weather conditions.
  • Work weeknights, weekends, and holidays as needed.

Schedule

Up to 18 hours/week, including rotating Saturdays during pool hours: 5:15 am - 1:00 pm and 3:45 - 8:30 pm Monday thru Friday, 6:15 am - 5:30 pm Saturdays.

Pay

$18.50/hour. A shift differential of $1.00 per hour is paid for all shifts worked from 4:00 pm Friday through Sunday.

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