Lead Laundry Attendant

About the role

The Lead Laundry Attendant reports directly to the Laundry Supervisor. This position acts as the Laundry Supervisor's second in command, providing hands-on leadership, guidance, and oversight to Laundry Attendants while ensuring daily laundry operations run efficiently and in accordance with Rolling Rock Club standards.

Responsibilities

• Serves as the daily point of contact for Laundry Attendants, providing direction, support, and task prioritization in the absence of the Laundry Supervisor.
• Oversees the workflow of the laundry room during assigned shifts, ensuring efficiency, fairness, and quality of work in the absence of the Laundry Supervisor.
• Leads by example, modeling proper procedures, safety standards, and professional conduct.
• Communicates staffing needs, performance concerns, and operational updates to the Laundry Supervisor.
• Affirm all assignments are completed correctly and in line with expectations of the Club.
• Maintain consistent uniform pars for departments across the Clubhouse.
• Works alongside the Laundry Supervisor to forecast accurate linen needs for Clubhouse functions.
• Assist in training staff within the Club's guidelines and cultures.
• Trains cross departmentally to assist housekeeping staff as needed.
• Promote teamwork and cooperation among staff and with other operational departments.
• Maintain good inter-departmental and employee relations.
• Works daily towards maintaining a positive work environment for the laundry team.
• Handles member requests in a positive and timely manner.
• Be anticipatory of member needs and respond to member inquiries in a timely and professional manner.
• Works alongside the team to ensure a clean work environment in the laundry room.
• Always observe safe facility practices.
• Distribute checklists to the laundry room team as necessary.
• Train new staff to be compliant with quality assurance expectations.
• Aid in daily operations as needed, which include, but not limited to, cleaning out employee lockers and separating linens daily.
• Complete a weekly inventory of laundry supplies to ensure that PAR levels are being maintained.
• Maintain positive relationship with suppliers and vendors.
• Communicate maintenance issues or repair of items related to the laundry room to the Laundry Supervisor.
• Maintain professional etiquette with all Club members and other team members.
• Maintain professional appearance and conduct always exhibiting a respectful and courteous demeanor.
• Respects the Club's customs and traditions and works to preserve Rolling Rock Club as a "quiet country English Manor."

Qualifications

• Prior experience as a Laundry Attendant or in a similar hospitality support role.
• Following guidance and direction from management effectively, efficiently, and appropriately.
• Must be able to work weekends and have a flexible work schedule.
• Strong communication skills.

Skills

• Strong time management skills and ability to multi-task and prioritize work, both with a team and independently.
• Exhibits good communication and organization.
• Ability to problem solve and react quickly to any issues which arise during a shift.
• Ability to multi-task.
• Ability to speak using clear and professional language.

Physical Demands

• Ability to lift 50 lbs.
• Ability to stand for long periods of time (8-10 hours consistently).
• Requires exposure to temperatures ranging from hot to cold.
• Availability and understanding that the position often requires hours in excess of a standard workweek (40-50 hours).