Lead Keyholder - Jersey Shore Factory Store -Full Time

Qualifications and Skills

• A passion for all things culinary
• High School Diploma, GED, or equivalent required
• Ability to work 30+ hours per week, including nights, weekends, and holidays
• Strong commitment to customer service
• 2–3 years of retail sales or keyholder experience required
• Excellent interpersonal and communication skills
• Professional attitude with flexibility and adaptability
• Ability to stand and/or walk for extended periods
• Ability to lift 35+ lbs. and comfort with ladder use
• Must be 18 years or older

Responsibilities

• Lead and support the team during shifts, including opening/closing, POS oversight, and shift-change meetings
• Partner with the Store Manager on daily operations, maintenance, sales strategies, and community engagement
• Deliver exceptional customer service, execute product demos, and support special events
• Assist with supervising store operations, ensuring policy compliance, and maintaining optimal inventory through replenishment, shipment processing, and inventory prep
• Build strong customer and internal relationships while mentoring, training, and recognizing Sales Associates and Keyholders
• Support recruiting, hiring, onboarding, and development efforts
• Contribute to store communications, including team updates and regular store meetings

About the Role

ZWILLING J.A. Henckels is a global leader in cutlery, cookware, and more, driven by a passion for perfection for over 290 years. We seek individuals who are positive, outgoing, and enthusiastic about food and cooking to join our retail sales team as a Lead Keyholder.

Pay

Competitive compensation

Schedule

Flexible schedule to include nights, weekends, and holidays

Benefits

• Seven paid sick days per calendar year
• Generous employee discount
• Tuition reimbursement
• Fun and engaging work atmosphere with incentives, contests, and opportunities to earn ZWILLING products
• Medical, dental, and vision benefits
• 401(k) match

Company Information

About ZWILLING: For nearly 300 years, ZWILLING has delivered premium products that enrich the lives of both professional and home chefs worldwide. Originally established as a cutlery brand, ZWILLING has expanded to include cookware, kitchen tools, tabletop, small electrics, and personal care items. Tradition, quality, innovation, and craftsmanship are the core of our success. Today, ZWILLING is an international industry leader with products available in over 100 countries. Our continued innovation includes the acquisition of globally respected heritage brands—Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—ensuring customers have access to the finest kitchen products from around the world.