Lead Janitorial Maintenance

Job Overview

The Lead Janitorial Maintenance Associate is responsible for providing daily leadership and direction to the janitorial team while maintaining the cleanliness, appearance, and safety of the Association's common areas, amenities, and facilities.

Compensation

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

Responsibilities

• Prepare and communicate daily and weekly work schedules for janitorial team members.
• Assign work areas and daily responsibilities based on operational priorities and staffing levels.
• Adjust schedules and reassign work as needed to accommodate call-outs, special events, emergencies, or changing priorities.
• Provide daily direction, coaching, and guidance to team members while fostering teamwork and accountability.
• Monitor productivity and ensure work is completed efficiently and according to established standards.
• Report attendance, performance, safety, and operational concerns to management in a timely manner.

Janitorial Operations

• Perform routine cleaning of clubhouses, restrooms, fitness centers, pools, offices, recreational facilities, and other common areas.
• Ensure parks and public facilities meet City of Chino requirements/standards to include, but not limited to, graffiti removal, trash pickup, doggie waste stations, etc.
• Maintain cleanliness of sidewalks, entrances, patios, trash enclosures, and other exterior common areas.
• Perform floor care, dusting, disinfecting, window cleaning, pressure washing, and other custodial duties as assigned.
• Maintain assigned work areas when staffing requires and serve as a working member of the team.
• Serve as the primary resource for the janitorial team.

Quality Assurance

• Conduct routine inspections and quality checks of all assigned facilities and common areas.
• Identify cleaning deficiencies and ensure corrective action is taken promptly.
• Report maintenance, safety, or facility concerns requiring additional repairs to management.
• Monitor compliance with cleaning procedures, safety practices, and company standards.

Inventory & Supplies

• Monitor inventory levels of janitorial supplies, chemicals, equipment, and consumable products.
• Prepare supply orders and coordinate ordering with management.
• Receive, organize, stock, and distribute supplies.
• Maintain proper storage and handling of chemicals in accordance with OSHA and Safety Data Sheet (SDS) requirements.
• Monitor equipment condition and coordinate repairs or replacement as needed.

Light Maintenance

• Perform minor maintenance tasks including: Replacing light bulbs, Tightening hardware and fixtures, Minor painting and touch-ups, Replacing ceiling tiles, Basic plumbing repairs such as unclogging drains or replacing faucet aerators, Minor repairs to furniture and common area fixtures.
• Report larger maintenance issues requiring skilled trades.

Training & Development

• Assist with onboarding new janitorial associates.
• Provide hands-on training ("burst sessions") on cleaning techniques, equipment operation, safety procedures, and company standards.
• Demonstrate proper use of cleaning chemicals and equipment.
• Reinforce safe work practices and quality expectations through ongoing coaching.

Safety

• Promote and maintain a safe working environment.
• Ensure associates follow OSHA regulations, chemical handling procedures, and Company safety policies.
• Report accidents, injuries, hazards, and unsafe conditions immediately.
• Participate in safety meetings and training.

Success Factors

• Consistently Demonstrates dependable attendance and punctuality.
• Leads by example through professionalism and strong work ethic.
• Maintains high standards of cleanliness and quality.
• Effectively schedules and directs daily work assignments.
• Communicates proactively with management regarding staffing, maintenance, and operational concerns.
• Safeguards adequate inventory levels and proper use of supplies.
• Supports team development through coaching and training.
• Delivers exceptional customer service to residents, guests, and vendors while maintaining the Association's appearance and reputation.

Additional Responsibilities

• Assist with event setup and breakdown.
• Respond to resident service requests related to janitorial responsibilities.
• Support emergency response efforts during weather events, power outages, or other community emergencies.
• Perform other duties as assigned.

Education & Experience

• Minimum 3 years of commercial janitorial or facilities maintenance experience.
• Previous experience leading or coordinating a janitorial team preferred.
• Experience within an HOA, resort, hospitality, apartment, commercial property, or master-planned community is preferred.
• Knowledge of commercial cleaning methods and products.
• Knowledge of floor care equipment and cleaning machinery.
• Basic building maintenance and repair skills.
• Ability to prioritize multiple assignments and adjust to changing operational needs.
• Strong organizational and time management skills.
• Effective verbal communication and interpersonal skills.
• Ability to lead by example and motivate team members.
• Ability to identify operational issues and recommend solutions.
• Basic computer and mobile device proficiency for scheduling, work orders, and communication.

Physical Requirements And Working Environment

• Frequently stand, walk, bend, kneel, climb stairs, and lift up to 50 pounds.
• Push and pull janitorial carts and equipment.
• Work indoors and outdoors in varying weather conditions.
• Safely operate janitorial equipment including vacuums, floor scrubbers, pressure washers, and related tools.
• Work is performed throughout the Association's common areas, amenities, recreational facilities, and administrative offices.
• Schedule may include early mornings, evenings, weekends, holidays, and overtime as operational needs require.
• May be required to respond to emergencies outside of regularly scheduled hours.

Tools Used

• Possession of a valid California State Driver’s License.

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours).
• Part time 20+ hours qualify for dental and vision.
• 401K match.
• Time off including vacation, sick, and company paid holidays.
• Pet insurance available.
• Tuition reimbursement.
• Legal services.
• Free emotional wellbeing and daily life assistance support for all associates.
• Domestic partner coverage.
• Health savings account.
• Flexible spending account.

Disclaimer

• The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Equal Opportunity Employer

• FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Applicant Privacy Notice

• Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.

Background Check Policy

• All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

AEDT Usage

• We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Reasonable Accommodations

• Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT

• To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.