Lead IT Project Manager

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market-leading technology and insights to modernize and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.

About the role

Lead IT Project Manager is responsible for managing the full project lifecycle, from project initiation and planning through execution, deployment, and closure. This role is accountable for delivering projects within approved scope, budget, schedule, and quality objectives while ensuring alignment with business and technology goals.

Responsibilities

• Developing and maintaining project plans, schedules, budgets, and resource plans.
• Driving project milestones and ensuring timely delivery of project objectives.
• Coordinating cross-functional teams, vendors, business stakeholders, and technical resources.
• Managing project risks, issues, dependencies, and change requests.
• Leading status meetings and providing regular project updates to leadership and stakeholders.
• Preparing and maintaining project documentation, financial forecasts, status reports, and presentations.
• Ensuring effective communication across all levels of the organization.
• Monitoring project performance and taking corrective actions when necessary.
• Facilitating decision-making and resolving project-related challenges.
• Supporting IT initiatives and strategic technology programs across the organization.

Deliverables

• Project Charter
• Project Management Plan
• Schedule and Milestone Tracking
• Budget Forecasts and Actuals
• Weekly/Monthly Status Reports
• Risk & Issue Logs
• Change Requests
• Deployment and Cutover Plans
• Project Closeout Documentation

Requirements

• Strong project management and leadership skills.
• Excellent verbal and written communication abilities.
• Experience with project planning, budgeting, scheduling, and resource management.
• Strong analytical, problem-solving, negotiation, and decision-making skills.
• Proficiency with Microsoft Project, Microsoft Visio, Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Experience leading IT projects involving software implementations, infrastructure upgrades, system migrations, or enterprise applications.

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program
• 401(k) retirement plan
• Paid time off and holidays

Pay

The base salary range for this position is $92,250 - $135,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Location: Bothell, WA (Onsite)

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.