Lead IT Analyst, MGT IT

Key Responsibilities

• Manage, maintain, and enhance systems and infrastructure to ensure optimal performance and security.
• Support faculty, staff, and students in utilizing technology effectively for teaching, research, and administrative functions.
• Deploy and maintain systems within the infrastructure.
• Diagnose and fix problems with operating systems and applications using campus systems (SCCM) with an emphasis on Windows management, and some familiarity with macOS, iOS, and Linux.
• Help users with a variety of technical and non-technical concerns, including identifying problems or requirements, implementing solutions, and adapting systems whenever possible.
• Collaborate with School of Management staff, faculty, and other IT groups on campus to resolve issues, develop new strategies, and carry out solutions.
• Contribute to disaster recovery planning and implementation.
• Supervise, train, and provide day-to-day guidance to IT student assistants, including assigning work, monitoring performance, and ensuring timely completion of support tasks and projects.
• Maintain strong time management and prioritization skills while staying current with technologies, platforms, operating systems, applications, procedures, and support techniques relevant to the role.

Benefits

Being a part of the University at Buffalo community. Applicants must be authorized to work in the United States by their start date. The University at Buffalo does not guarantee that it will sponsor, support, or otherwise assist with obtaining work authorization. University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.