Lead Inventory Control Specialist, Dallas, TX

Essential Duties and Responsibilities

• Complete assigned Delivery work, including sorting, cycle counts, and delivery of inventory per the guidelines of the customer. Meet the customer's SLA requirements, including inspections and completion of all necessary paperwork.
• Manage activities between Vixxo, the customer, and inventory specialists, and schedule accordingly. Field monitoring of employees, interactions with customers, truck, van organization, and work site behavior.
• Approval of timecards, plan and manage coverage, and manage escalated calls.
• Hire and coordinate the training of new specialists.
• Provide coaching and feedback to inventory specialists and conduct reviews.
• Perform daily tasks, such as reviewing emails, submitting expense reports, submitting time punches, and participating in team calls or chats.

Qualifications and Experience

• At least 2 years of experience in inventory controls and customer service
• Strong organizational skills
• Excellent understanding of general business practices
• Excellent written and verbal communication skills; strong problem-solving and data analysis abilities
• Advanced knowledge of Microsoft Office products, including Excel, Outlook, and Word; experience working with databases is a plus
• Exceptional interpersonal skills with the ability to interact with employees and client liaison at all levels
• A high degree of reliability, commitment, tenacity, teamwork, and creative energy to achieve success
• Proven ability to lead, coach, delegate, and inspire in a positive and effective manner
• Demonstrated experience in providing exceptional customer support in a fast-paced environment

Other Skills and Abilities

• Be self-directed and motivated
• Be flexible and available to interact with employees at all levels

Education and Certificates, Licenses, Registrations

• Education Requirement: High School Diploma or equivalent
• Certificate and/or License: N/A

Physical Demands

• Sit for extended periods
• Use hands for repairs and fine tooling
• Operate a computer keyboard and telephone
• Occasionally lift and/or move up to 50 pounds
• Close vision and ability to adjust focus
• Stand, walk, and reach with hands and arms

Travel

• Up to 25% annually

Work Environment

• Primary work location: Customer locations and behind the counters
• Noisy environment
• Quiet place at home for administrative tasks