Lead-Inside Sales

Job Summary

The Strategic Account Manager (SAM) is the main point of contact, specializing in existing account penetration, introducing new, upsell products/features and expansion for devices, assets and video. The SAM will conduct product demonstrations and close business to secure incremental revenue. The SAM is responsible for building and strengthening customer relationships, overall account health, customer satisfaction and retention.

Key Responsibilities

• Conduct product demonstrations and close business to secure incremental revenue.
• Build and strengthen customer relationships, overall account health, customer satisfaction and retention.
• Make outbound phone calls, present/negotiate pricing, present business cases for contract re-writes and pricing negotiations, execute contracts, manage email campaigns developed in partnership with Marketing and leverage sales tools across multiple platforms.
• Provide solutions and drive revenue through identifying and closing new opportunities for additional vehicles and/or asset trackers, emerging software solutions and products/features.
• Partner with other departments such as the Solutions Desk, Implementation and Deployment to ensure customers are fully supported at all times.
• Communicate several times a day with the team on sales activity, metrics and performance.
• Account management with a diverse book of business across various industries.
• Prioritize activity and sales pipeline to achieve goals with an emphasis on time management, productivity, accurate forecasting and funnel management.
• Follow-up on proposals and negotiate contracts with customers.
• Collaborate with internal and external partners from the sale through implementation.
• Manage customer relationships/ satisfaction and address open issues, problems and requests.

Qualifications

• Bachelor’s Degree or four or more years of work experience.
• Three or more years of relevant work experience in a SaaS environment.
• Previous experience selling into SMB Accounts.
• Consultative selling experience.
• Three or more years of B2B inside sales experience.
• One or more years of product sales account management experience.
• Account management experience.

Work Location

This hybrid role includes work from home and assigned office days set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40.

Benefits and Compensation

• Health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• A matched 401(k) savings plan.
• Up to 8 company paid holidays per year and up to 6 personal days per year.
• Paid parental leave, adoption assistance and tuition assistance.
• Other incentives, we've got you covered with our award-winning total rewards package.
• Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
• For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
• The salary will vary depending on your location and confirmed job-related skills and experience.
• This is a commission based position with the potential to earn more.
• For part-time roles, your compensation will be adjusted to reflect your hours.
• The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $61,500.00 - $100,000.00.