Lead, Infrastructure Security Engineer - ZScaler

About the role

The Global Technology team at Prudential is seeking a Security Engineer with intermediate to advanced hands-on experience in Zscaler ZPA (Zscaler Private Access) and ZDX (Zscaler Digital Experience) to help design, implement, and support secure, high-performance access to applications and services.

Responsibilities

• Design, deploy, and maintain Zscaler ZPA (Z Scaler Private Access) for secure, zero-trust access to internal applications and hybrid-cloud environments.
• Configure and optimize ZDX (Z Scaler Digital Experience) to monitor, analyze, and improve end-user digital experience.
• Configure and optimize ZCC (Z Scaler Client Connector) for secure conditional access, posture assessment, to ensure device identification consistent with zero trust controls.
• Troubleshoot application access, performance, and connectivity issues using Zscaler tools and logs.
• Partner with network, security, and application teams to onboard new applications into ZPA.
• Aid in policy creation, segmentation, and access controls aligned with Zero Trust principles.
• Analyze ZDX data to identify root causes of user experience issues and recommend improvements.
• Support ongoing operational needs, upgrades, and best-practice improvements.
• Document designs, configurations, and operational procedures.

Requirements

• Proven hands-on experience with Zscaler ZPA in a production environment.
• Familiarity with identity providers (Entra / Azure AD, Okta, etc.).
• Experience migrating from traditional VPNs to ZPA.
• Experience troubleshooting complex network and application performance issues.
• Ability to work independently and collaborate across technical teams.

Skills & Expertise

• Scripting or automation experience (PowerShell, Python, etc.).
• Experience with cloud platforms (AWS, Azure).
• Application connectivity (web client/server) troubleshooting.

Preferred / Nice-to-Have

• Zscaler certifications (ZPA, ZDX, or Zscaler Internet Access).

Benefits

Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Market competitive base salaries, with a yearly bonus potential at every level. Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 401(k) plan with company match (up to 4%). Company-funded pension plan. Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.