Lead Information Technology Support Analyst with Security Clearance

Responsibilities

• Accept a mentorship to assist the Information Technology (IT) Specialist in providing systems support tasks for hardware devices and software packages, help with installation setups, and revise existing documentation guidelines
• Provide timely technical support for users and work with them to solve existing problems
• Provide training for teams in multi-faceted departments, answer technology questions as needed, complete administrative tasks when required, and fill out documentation when requesting new inventory
• Commute short distances between office locations to provide support
• Provide support to remote users and escalate issues to supervisors as needed