Lead, IAM Automation & Strategy

About the role

The Lead, Identity & Access Management (IAM) Automation & Strategy, plays a key role in driving automation, process optimization, and Digital Coworker capabilities across the IAM organization. This position partners with engineering teams, cyber security professionals, product owners, and business stakeholders to identify automation opportunities, develop scalable solutions, and support IAM modernization initiatives.

Responsibilities

• Design, develop, and deploy automation solutions supporting IAM processes and services.
• Support the design and implementation of Digital Coworker capabilities and intelligent automation solutions.
• Develop integrations between IAM platforms, security tools, ticketing systems, and enterprise applications.
• Identify opportunities to automate manual processes and improve operational efficiency.

Strategy & Process Optimization

• Support the development and execution of IAM automation and Digital Coworker strategies.
• Partner with stakeholders to identify high-value automation opportunities across IAM operations.
• Analyze existing workflows and recommend process improvements that reduce manual effort and operational risk.
• Contribute to automation roadmaps, prioritization efforts, and capability planning.
• Research emerging technologies and recommend opportunities to improve IAM service delivery.

Solution Delivery & Implementation

• Translate business requirements into scalable automation solutions.
• Support automation testing, deployment, monitoring, and ongoing optimization activities.
• Develop reusable automation frameworks, templates, and best practices.
• Ensure automation solutions are secure, reliable, and aligned with enterprise standards.
• Maintain documentation for automation workflows, integrations, and processes.

Data Analysis & Reporting

• Develop metrics and reporting to measure automation effectiveness and value.
• Analyze operational data to identify trends, bottlenecks, and improvement opportunities.
• Create dashboards and reporting solutions that track automation adoption and outcomes.
• Measure efficiency gains, quality improvements, and risk reduction resulting from automation initiatives.
• Present recommendations and findings to business and technology stakeholders.

Leadership & Collaboration

• Serve as a subject matter resource for IAM automation and Tines development.
• Provide guidance and mentorship to analysts and engineers supporting automation initiatives.
• Collaborate with IAM, security, infrastructure, application, and business teams to deliver automation solutions.
• Participate in project planning, architecture reviews, and solution design discussions.
• Promote automation best practices and continuous improvement across the organization.