Lead Human Services Worker - Transitional Housing Program

Position Requirements

• A High School diploma/GED, associate or bachelor's degree with three years of experience in human services; residential experience preferred.
• At least one year of experience supervising staff.
• Experience with justice involved clients with substance abuse, mental health or other behavior issues is also desirable.
• Ability to interact with multi-cultural populations; crisis management skills; shares the belief that people can change and individuals in need deserve quality services and an opportunity for recovery.
• Demonstrates trauma informed approaches and cultural responsiveness, models pro-social behavior.
• Must have a valid CT driver's license and reliable transportation.
• Ability to work weekends, holidays and additional hours as needed.
• Bilingual ability (Spanish/English) desired.

Essential Functions And Basic Duties

• Commits to agency mission and program goals.
• Promote a culture of respect, empathy, mutual support, belonging and work to eliminate any unconscious bias or discrimination in our beliefs, rules and systems.
• Assists with orientation and training of new staff.
• In the absence of the Residential Manager, assumes the operational responsibilities of the program, including staff oversight.
• Relieves shift staff for breaks.
• Supervise and monitor resident activities in compliance with program policies, including morning wake-up and completion of resident chores.
• Ensure a safe and secure environment for all utilizing appropriate de-escalation and behavior motivation techniques.
• Serves as an advocate for all participants encouraging program participation and accountability.
• Proactively acts as a mediator when necessary to effectively resolve resident conflicts in a solution focused manner.
• Maintains professional boundaries with residents, staff, volunteers, family members/visitors and providers at all times.
• Serves as positive role model following program guidelines for professional conduct and code of ethics and maintain a professional image at all times when interacting with supervisors, staff, residents and visitors, or answering phones.
• Assists with meeting resident needs as necessary and appropriate.
• Possesses knowledge of and implements all agency/program policies and procedures governing facility operations including: Key Controls, Hourly Rounds, Perimeter Searches, Random Room Searches, Monitoring of client locations and visitors, Emergency Procedures, Inspections, Completes and/or ensures all Incident Reports are accurate and timely.
• Maintains shift log indicating incidents that occur, immediately reporting all incidents to Program Manager, Residential Manager or to on-call personnel.
• As required, complete incident reports.
• Searches all bags brought in or out of the facility, conducting pat and pocket searches on residential clients each time they enter the facility, unless escorted by staff.
• Conducts client intake/admission and orientation after hours.
• Conducts random drug testing and breathalyzers.
• Completes all necessary documentation accurately and in a timely manner.
• Must be familiar with universal precautions and related issues including risk of communicable diseases.
• Remains constantly alert during all shifts for any situation that may jeopardize the safety of residents, staff, visitors and/or the community.
• Engages in all staff meetings and trainings offered to enhance professional development (required/non-required).
• Performs all other duties as required.