Lead Housekeeper

About the role

Timbers Company develops and operates boutique hotels, residence clubs, and resort communities in sought‑after destinations worldwide, focusing on authentic experiences and world‑class hospitality. The Steamboat Springs property blends luxury and western hospitality in the Yampa Valley, providing owners with year‑round recreation, dining, shopping, and leisure. Core values: Be Authentic, Practice Humility, Cultivate Teamwork, Value Time, Be Trustworthy. We are seeking a dedicated, detail‑oriented Lead Housekeeper to maintain cleanliness and organization, assist housekeeping supervisors, and ensure a welcoming environment for guests and staff.

Responsibilities

• Be genuine and caring in each interaction with owners/guests.
• Clean resident units: replace soiled linens and towels, restock supplies (soap, tissues), disinfect bathroom and kitchen surfaces, dust and polish furniture, remove trash, vacuum carpets, wash uncarpeted floors.
• Maintain radio communication throughout shift.
• Ensure departure cleans, mid‑weeks, strip/prep are completed accurately and timely.
• Conduct thorough arrival inspection cleans.
• Clean door glass and interior windows.
• Learn to operate mechanized cleaning equipment (vacuums, polishers, buffers, etc.).
• Dispose of trash and waste from resident units.
• Handle cleaning solvents and chemicals per OSHA, SDS, State Health Department regulations; follow safe use instructions.
• Assist with cleanliness and safety of lobbies, entryways, members’ gathering areas, wine room.
• Assist with public facility cleaning (rest rooms, game room, tykes room, pool area, building entrances) and stock supplies as needed.
• Report needed repairs immediately (leaky faucet/toilet, loose tile, broken windowpanes, missing nuts/screws, etc.).
• Adhere to property standards for cleanliness, timeliness, checklists, and training guides.
• Follow instructions, prioritize tasks with little supervision; bring questions/concerns to Assistant Housekeeping Manager, Housekeeping Manager, or Facilities Director.
• Use safety precautions in all housekeeping services.
• Perform other duties as requested or assigned.

Requirements

• One year of housekeeping experience.
• Fluent in English; bilingual skills a plus.
• Excellent written and oral communication skills.
• Excellent customer service skills.
• Strong organizational, problem‑solving, and analytical skills.
• Commitment to excellence and high standards.
• Versatile, flexible, willing to work within changing priorities with enthusiasm.
• Detail‑oriented with follow‑through to complete tasks.
• Good personal hygiene and clean appearance.
• Critical, sound decision‑making abilities.
• Ability to work independently or in a group.
• Ability to interface with resort staff, supervisors, and managers to meet owners/guests needs.
• Ability to learn Paychex Oasis time‑clock system.
• Ability to enter times, room numbers, and task details on service sheets.
• Physical/Mental Requirements:
  • Ability to use standard cleaning equipment (brooms, vacuums, polishers, cleaning chemicals).
  • Stamina to stand, walk, push, pull, stoop, squat, and bend for extended periods.
  • Agility to perform services over an 8‑hour shift.