Lead Housekeeper

About the Role

The Lead Housekeeper serves as the on-site leader for the housekeeping team, ensuring guest residences, cottages, townhomes, and common areas consistently meet luxury hospitality standards.

Responsibilities

• Leadership
  • Lead daily housekeeping operations.
  • Assign room attendants and housemen based on occupancy.
  • Conduct pre-shift meetings and communicate daily priorities.
  • Coach, train, and mentor housekeeping staff.
  • Promote teamwork, accountability, and high performance.
• Quality Assurance
  • Inspect all cleaned residences prior to guest arrival.
  • Ensure Forbes-level cleanliness and presentation standards.
  • Verify:
    • Dust-free surfaces
    • Sanitized kitchens and bathrooms
    • Proper linen presentation
    • Functioning appliances
    • Inventory standards
    • Clean BBQs
    • Patio presentation
    • Seasonal fireplace presentation
  • Correct deficiencies immediately.
• Operations
  • Monitor daily arrival and departure schedules.
  • Coordinate with Front Desk, Maintenance, and Engineering teams.
  • Ensure guest requests are completed promptly.
  • Report maintenance issues through the work order system.
  • Track housekeeping productivity.
• Inventory
  • Monitor linen and terry inventory.
  • Maintain housekeeping supply levels.
  • Ensure housekeeping carts remain fully stocked.
  • Report damaged or missing inventory.
• Training
  • Train new employees on:
    • Cleaning procedures
    • Safety practices
    • Chemical handling
    • Guest privacy
    • Luxury presentation standards
  • Provide ongoing coaching and quality training.
• Safety
  • Follow OSHA safety standards.
  • Handle cleaning chemicals properly.
  • Promote safe lifting practices.
  • Report hazards immediately.

Requirements

• 3+ years of housekeeping experience
• 1+ year of supervisory experience preferred
• Luxury hotel or resort experience preferred
• Strong communication and leadership skills
• Detail-oriented with excellent organizational skills
• Ability to work weekends and holidays
• Valid driver's license preferred

Physical Requirements

• Lift up to 50 pounds
• Bend, kneel, and reach frequently
• Walk several miles throughout the day
• Stand for extended periods
• Work indoors and outdoors in all weather conditions

Benefits

• Health Insurance – Choose from three plans
• Dental, Vision, Life & Accident Insurance
• $1000 Recreation Reimbursement Program
• 401(K) Plan with Discretionary Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Perk Spot Discount Program
• Sabbatical Program
• Employee Assistance Program

Pay

$23.00 per hour

Schedule

Full-time