Lead Housekeeper

Broad Statement of Responsibilities

Create a welcoming and clean environment for clients and staff. Manage the housekeeping team, their schedules, and their duties to ensure efficient and effective management of the facilities and buildings.

Qualifications

• 5+ years in Housekeeping, 2+ years in supervisory role.
• Able to stand for 8+ hours
• Able to squat, bend, kneel, and lift 50 lbs
• Knowledge of various computer programs and the ability to multitask
• Management skills and experience
• Familiarity with industry’s best practices and local vendors
• Leadership experience
• Time-management skills
• Capable of making good decisions
• Able to handle pressure well
• Able to deal with uncertainty
• Familiarity with client admissions and departure procedures

Education

• Required: High school diploma or GED.
• Associates or Bachelor’s degree in hospitality preferred.

Experience

• 5+ years of housekeeping experience
• 2+ years supervisory experience

Special Skills & Knowledge

• Candidates should have the following skills and attributes:
• Must be able to work and communicate well with people;
• Be adaptable and accept changes quickly and easily;
• Be willing to address conflict appropriately.
• Basic computer skills are required with Microsoft Office Suite and web-based products knowledge a bonus.

Physical Requirements

• Routine mobility to include standing, stooping, bending, lifting, walking and running.
• Regularly required to sit and work at a phone/computer workstation.
• Ability to lift up to 40 lbs.

Essential Requirements

• High moral and ethical values
• Willingness to be open to learning and growing
• Articulate, with interpersonal skills to work as an integral part of a team.
• Must possess a valid driver’s license, appropriate references
• Appropriate interpersonal/personal boundaries
• Maturity of judgment and behavior.
• Ability to remain flexible to accommodate changes in work schedule.

Position Duties and Responsibilities

• Directs housekeeping department with assistance of the Housekeeping Supervisor
• Helps in the design systems to ensure efficiency and delineation of tasks related to facility management
• Produces timely and accurate information to communicate with other department heads regarding guest and departmental needs
• Oversees operation of housekeeping function and checks quality of work
• Ensures that client response quality is up to standards facilities are clean and sanitized
• Assists with the organization of client arrivals and departure processes to ensure room cleanliness
• Offers suggestions and creative ideas that can improve upon the department’s performance
• Assists in the supervision and organization of spa facilities, treatments, and PMS systems
• Submit request for product ordering and inventory
• Maintains communications with the hospitality staff
• Solves problems that arise and seizes control of issues in the building- communicating with proper avenues to create solutions to the details
• Responds to client needs and requests personally
• Other Duties as assigned

Required Skills

• Must have, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.