Lead Host - Becca Restaurant & Garden, The Historic Cavalier Hotel
HEI Hotels & Resorts is proud to welcome The Historic Cavalier Hotel and Beach Club, Autograph Collection, to our growing portfolio of distinguished properties. Overlooking the Atlantic Ocean from Virginia Beach’s North End, this iconic luxury hotel blends historic charm with modern sophistication. Featuring elegantly curated guest rooms, award-winning dining, a luxury spa, an on-site bourbon distillery, and exceptional service, the property delivers a premier hospitality experience and is recognized as one of the East Coast’s most celebrated coastal destinations.
At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. We honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.
If you don't meet every single requirement of this job but are excited about this role, we encourage you to still apply. You may be the perfect candidate for this or other roles within our organization. We value U.S. military experience and invite all qualified military candidates to apply.
About the role
The host or hostess is the critical first impression of the restaurant, empowered to create memorable guest experiences.
Responsibilities
- Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
- Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.
- Maintain proper set-up of dining room.
- Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Requirements
- Ability to comprehend guest requests, memos, reservations, promotional materials, event orders, and similar written materials.
- Ability to remember, recite, and promote the variety of menu items.
- Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
- Ability to establish and maintain effective working relationships with associates, customers, and patrons.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, and the public.
Pay
Salary Range: $18.00 - $18.00 Hourly
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for your physical, mental, and financial wellness.
- Physical and Mental Wellness: Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, as well as Vision insurance programs through EyeMed.
- Time Off: Vacation, Sick, and Holiday programs.
- Additional Coverage: Pet insurance through the ASPCA, Supplemental, Spousal, and Child Life insurance, as well as Short and Long-Term Disability plans.
- Financial Wellness: 401(k) Savings Plan with matching funds.
- Discounts: Discounts through our 'YouDecide' and Hotel Room Discount programs.
Specific details and eligibility of these programs vary by location and employment status.