LEAD HELPDESK TECHNICIAN, INFORMATION TECHNOLOGY - CHARLOTTESVILLE (FULL TIME)

Major Duties

• Provides guidance to the systems, programming, and operation staffs in the solution of hardware/software related problems.
• Responsible for ensuring systems are operating to company specifications
• Maintain complete technical documentation.
• Maintain/Install software, servers, firewall, switches and phones.
• Maintains awareness of emerging technologies and project management techniques.
• Oversee and test security measures (e.g. access authentication and disaster recovery).
• Establishes configuration management practices and ensures that configuration audits are conducted.
• Active participation in workplace relationship building.
• Fosters a positive and supportive work environment while training, and assisting staff.
• Provides cooperative solutions to requests and inquiries.

Qualifications

• Formal training and work experience exemplifying Knowledge, Skills, Abilities (KSAs).
• Education: The incumbent must hold a Bachelor’s degree in Information Technology or similar or two or more years of equivalent experience in IT.
• Experience: Previous experience assisting users with computer problems is required. Previous experience leading a team is preferred.
• Certification/License: Technical certifications such as CompTIA A+ or Microsoft Fundamentals is preferred. To ensure the safe and efficient operation of the program, a valid Virginia Driver’s License plus an acceptable driving record as issued by the Department of Motor Vehicles are required. For business use of a personal car, a certificate of valid personal automobile insurance must be provided.

Hourly Salary Range

Grade 10: $23.12 -$37.68 per hour

Position Location

500 Old Lynchburg Road, Charlottesville, VA 22902

Schedule

Full Time (Non-Exempt)