Lead, Health Services

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

About the role

The Public Health Program Lead plays a strategic role in strengthening Royal Caribbean Group’s public health operations by translating epidemiologic intelligence, surveillance findings, health risk communication priorities, and operational data into structured projects, actionable dashboards, stakeholder-ready materials, and measurable process improvements. This role supports evidence-based decision-making across fleet, private destination, and port-of-call excursion operations by coordinating public health initiatives, monitoring risk indicators, and ensuring that technical insights are converted into practical action plans and clear, timely, and appropriate health-risk communications. The Public Health Program Lead helps ensure public health priorities are effectively implemented, communicated, and aligned across the organization to protect the health and well-being of guests and crew.

The position is onsite and based in Miami, Florida. This position is not eligible for work authorization sponsorship.

Responsibilities

• Lead end-to-end public health projects and initiatives, including planning, execution, resource coordination, risk mitigation, and performance monitoring.
• Develop dashboards, reports, and data visualizations that integrate surveillance, outbreak, regulatory, and operational data to support informed decision-making.
• Partner with subject matter experts and consultants to translate disease trends, risk assessments, and population health data analyses into project plans, executive briefings, fleetwide action items, and audience-appropriate health risk communication materials.
• Assist in preparing clear, timely, and evidence-based public health updates, talking points, briefing materials, situation reports, and stakeholder communications.
• Collaborate with Corporate Communications to ensure public health messaging is accurate, consistent, and aligned with epidemiologic evidence.
• Coordinate regulatory readiness activities, including audits, inspections, certification programs, corrective action plans, and follow-up initiatives across the fleet and private destinations.
• Collaborate with shipboard and shoreside subject matter and technical experts, as well as other cross-functional teams to implement evidence-based policies, protocols, communication materials, and continuous improvement strategies, as needed.
• Monitor surveillance trends, outbreak indicators, environmental health metrics, and emerging public health risks to support risk mitigation and communication planning.
• Maintain project governance and documentation, including milestone tracking, enterprise policy updates, action logs, decision records, and stakeholder reporting.
• Drive process improvements that leverage data analytics, epidemiologic insights, communication best practices, artificial intelligence, and project management methodologies to enhance operational effectiveness, regulatory compliance, and public health preparedness.

Requirements

• Bachelor’s degree in Public Health, Epidemiology, Data Analytics, or related field required.
• A Project Management certification (PMP) is an advantage.
• Minimum 5 years of experience in public health analytics, epidemiology support, regulatory operations, health risk communication, project management, or a related field.
• Demonstrated experience managing complex, cross-functional projects involving technical experts, operational teams, communications partners, and senior leaders.
• Experience supporting disease surveillance, outbreak response, population health reporting, health risk communication, and evidence-based public health programs.
• Experience supporting regulatory compliance programs, audits, inspections, corrective actions, and stakeholder engagement within complex operational environments.
• Advanced proficiency in data analytics and visualization tools, including Excel, Power BI, Tableau, or similar platforms.
• Working knowledge of epidemiologic methods, surveillance systems, outbreak response principles, risk assessment processes, and health risk communication practices.
• Ability to translate epidemiologic findings and technical recommendations into project plans, dashboards, executive briefings, situation reports, and stakeholder communications.

Skills

• Strong ability to distill complex information into clear, concise, and audience-appropriate messages for leadership, operational teams, shipboard personnel, and external stakeholders.
• Experience partnering with communications professionals to develop and coordinate messaging during routine operations, emerging public health events, and outbreak response activities.
• Proficiency with project management tools, including MS Project, Smartsheet, or similar platforms.
• Knowledge of maritime public health regulations, fleet operations, and shipboard health programs preferred.

Benefits

Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities.