Lead Guest Sales Associate

European Wax Center is a nationwide company that provides professional waxing services in modern, clean, and sanitary facilities with private suites. Our specialists are licensed and trained to deliver an exceptional wax experience.

About the role

We are seeking a motivated and passionate Lead Guest Sales Associate to join our team. In this leadership position, you will guide our Guest Sales Associates while ensuring every guest receives an exceptional experience. You will promote our services, drive sales, and foster a welcoming and supportive environment.

Responsibilities

• Greet guests with enthusiasm and warmth upon arrival
• Assist with appointment scheduling and manage guest inquiries
• Upsell and promote various services and products to maximize sales
• Maintain a clean and organized reception area
• Process transactions accurately and efficiently
• Implement company policies and procedures to maintain a high standard of service
• Collaborate with the management team to enhance the guest experience and improve sales strategies

Requirements

• High school diploma or equivalent required
• Prior experience in a customer service or sales role, with leadership experience preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to work efficiently in a fast-paced environment while multitasking
• Detail-oriented with a focus on guest satisfaction and sales growth
• Proficient in computer systems and scheduling software
• Positive, approachable, and enthusiastic demeanor
• Able to work flexible hours, including evenings and weekends

Benefits

• Discounted waxing services and retail products
• Competitive hourly wage plus performance bonuses
• Hourly rate of $16 - $18 per hour, based on prior experience and personal performance
• Employer-paid basic life and AD&D insurance
• Employer-subsidized health insurance and other supplemental insurance offers for qualified associates
• Paid Time-Off (increases with tenure) for qualified associates
• Employee referral and guest referral programs