Lead Full-Time Dock Worker / Customer Service Representative

Responsibilities

• Load and unload freight in a productive, safe and claims-free manner.
• Assist Dayton Freight customers with freight pickup requests, manage rate quotes or freight charges, and handle special requests.
• Manage pre and post trip inspections on all dock equipment.
• Properly document all freight control processes.
• Participate in Dayton Freight’s training and improvement programs.
• Be available for irregular work schedules, alternating work shifts and/or assignments.
• Adhere to the operational procedures and guidelines contained in the Dayton Freight Driver/Dockworker Manual.
• Dispatch P&D Drivers, plan outbound dock setup, manage W&R process, OS&D checks, reports, and inspections.
• Receive, control, and enter incoming claims.
• Manage incoming customer/internal emails and mail.
• Care for and coordinate weekly claim payment reports with payables.
• Prepare bills of lading and delivery receipts.
• Maintain excellent communication with external and internal customers as well as interline companies.
• Ability to remain stationary for up to 90% of his/her shift.
• Ability to ascend to and descend from a forklift, as needed.
• Ability to perform essential functions of the role on a concrete floor that may become slippery when wet.
• Ability to perform essential functions of the role while exposed to varying outside temperatures.

Qualifications

• 18 years of age.
• Basic math skills.
• Fluent in English.
• Able to pass a drug screen.

Physical Demands

• Ability to perform routine physical tasks associated with dock and inspection operations, including ascending and descending from forklifts, operating forklifts and handling freight and related equipment.
• Duties may involve standing, walking, lifting, carrying, pushing, pulling, bending, reaching, climbing, and entering trailers, with regular use of scanners and computer systems.