Lead, Full Time - Crossings Premium

About the role

You will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

Responsibilities

• Treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Become an expert of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus.
• Collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Requirements

• Embody Gap Inc’s Purpose, Mission, Vision, Values and Behaviors.
• Provide clear and direct communication of expectations.
• Utilize technology effectively to engage with customers and team to meet goals.
• Demonstrate interest and initiative towards continuous improvement and growth.
• Able to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Qualifications

• Passionate, curious storyteller.
• Expertise in brand selling behaviors.
• Ability to collaborate effectively with employees.
• Interest and initiative towards continuous improvement and growth.
• Flexible schedule to meet business needs.
• Physical ability to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.

Skills

• Effective communication skills.
• Technology proficiency.
• Continuous improvement mindset.
• Flexibility and adaptability.
• Physical stamina and strength.

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.

Pay

Details TBD

Schedule

Details TBD