Lead, Food Program

About the role

The Food Program Lead, Americas East will partner with various internal and external teams to manage and enhance the food program experience for employees across AMER East. Key responsibilities include managing projects related to cafe operations, catering, food delivery programs, and Micro Kitchens, ensuring compliance with policies and guidelines, and developing action plans based on feedback and satisfaction surveys.

Responsibilities

• Partner with third-party facilities/workplace team, HR, Procurement, Finance, Security, IT, business leaders, and other cross-functional partners to provide services and programs that align with Snap’s values.
• Champion the food program experience, ensuring it meets regional and local preferences, requirements, and regulatory contexts.
• Create and implement efficient procedures for program activation and compliance.
• Manage complex projects to enhance the food program experience, including cafe operations, catering, food delivery programs, and Micro Kitchens.
• Utilize food operations satisfaction surveys to develop action plans, aiming to optimize the food program experience.
• Work closely with regional operations managers to coordinate service delivery, financial management, and support high-touch spaces.
• Develop and manage annual operating budgets, including forecasting, financial variance tracking, and operational expenses.
• Forge and maintain strong relationships with stakeholders and business leaders to enhance regional and local food programs through regular feedback.
• Ensure vendors and contractors deliver services in line with contracts and standards, and maintain collaborative relationships with cross-functional teams, vendors, and consultants.
• Participate in designing and launching new or refreshed regional food service spaces.

Requirements

• Possess a self-motivated work ethic with a sense of urgency, capable of thriving in a fast-paced environment.
• Extremely detail-oriented, demonstrating exceptional organizational skills.
• Excellent communication abilities, both written and verbal, with the capacity to engage effectively with both internal and external stakeholders.
• Strong financial skills, including the ability to review, analyze, and report on financial documents and pro formas.
• Capable of managing large-scale projects while paying attention to fine details. Proven ability to initiate, drive, and complete projects with minimal guidance, demonstrating both independence and collaborative team skills.
• A self-starter with creative thinking skills and a solid decision-making ability.
• Skilled in building relationships at all organizational levels and embodying the Snap values of being kind, smart, and creative.
• A process-driven mindset with a proven track record in identifying operational gaps and implementing innovative solutions.
• Experience in managing regional food operations and utilizing workplace, facilities, and space management systems is preferred.

Qualifications

• Bachelor's degree or equivalent years of experience.
• 5+ years of relevant program management experience with an emphasis on financial stewardship, cafe operations, and/or new food/cafe start-up requirements.
• Regular onsite work at a Snap Office Location required.

Skills

• Self-motivation and a sense of urgency.
• Exceptional organizational skills.
• Effective communication abilities, both written and verbal.
• Strong financial skills, including the ability to review, analyze, and report on financial documents and pro formas.
• Ability to manage large-scale projects with minimal guidance.
• Proven ability to initiate, drive, and complete projects.
• Skilled in building relationships at all organizational levels.
• A process-driven mindset with a proven track record in identifying operational gaps and implementing innovative solutions.
• Experience in managing regional food operations and utilizing workplace, facilities, and space management systems is preferred.

Benefits

Snap Inc. offers a comprehensive benefits package including paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!