Lead Flexologist/ Assistant Studio Manager

Job Responsibilities

• Deliver one-on-one assisted stretch sessions (20 hrs/week minimum).
  • Encourage and motivate clients throughout stretch sessions
  • Build StretchLab membership and retain current clientele
  • Ensure safety of clients in regards to proper stretch techniques and enforce StretchLab policies and safety rules
  • Handle member concerns when applicable
  • Field Intro sessions with prospective members
  • Assist sales associates and General Manager with studio tour and sales as needed
  • Maintain strong social media presence to client membership and retention
  • Clean and maintain all equipment in order to ensure it is available for client use at any given time
• Leadership and Management responsibilities (10 hrs/week)
  • New Flexologist Onboarding (variable on hiring needs)
  • Practical interview
  • Preparation of the employee prior to FTP (pre-work + hands-on practice)
  • Touch base after FTP to review strengths/weaknesses and provide coaching
  • Ongoing Quality Control (1:1 coaching with employees) – conversion and member retention focus (1-2 hr/wk)
  • Flex Conversion
  • Member Retention – review member utilization per flex
  • Monthly Team Meeting - Lead Flex is training flex staff (2 hr/mo)
  • Continuing Ed – stretching topics
  • Sales role playing & Reception work as needed

Job Task Analysis

• Observation of Flexologists and studio operations: observe the note-taking on ability of Flexologist to complete different components of stretch experience and ability to facilitate appropriate "ecosystem"
• Evaluation and coaching of new Flexologists: emphasize Flexologists role in the complete stretch experience (hardskills, soft skills, technical skills) as they relate to clients' flexibility training program
• Performance review for all Flexologists: complete quarterly meetings to establish strengths, opportunities for growth, and goals for each Flexologist
• Continuing education: ability to develop and deliver coherent presentations for Flexologists/employees and other studio/franchise/corporate leadership
• Collaborate with GM to create studio culture that aligns with StretchLab (5) Values and provide a support system for Flexologists to voice praise, concerns, and questions

Knowledge

• Advanced anatomy and physiology
• Foundational and some advanced understanding of injury and tissue recovery
• Applied understanding of human biomechanics and associated theories
• Foundational understanding of red flags and referral practices
• Foundational and some advanced movement assessment understanding (MAPS)
• Understanding and application of principles of periodization (and continuity of care)
• Foundational understanding of leadership and team development

Technical Skills

• Experience and familiarity with a note-taking system for continuity of care/member experience
• Proficiency in common software/applications (email/Gmail, Google Drive/Microsoft, etc.)
• Advanced competency in ClubReady functions

Hard Skills

• Foundational and some advanced proficiency in providing physical stretch experience
• Able maneuver a studio environment, stand for extended periods of time, and/or change physically demanding postures frequently
• Able to adjust stretching techniques to accommodate own ergonomics and client's stretch according to appropriate safety guidelines and variations/differences in anatomical needs

Soft Skills

• Comfortable with reporting and management practice
• Meticulous in your work and always on time
• Exhibits empathy and understanding and able to develop rapport with clients and team members
• Ability to critically think and problem solve (biomechanics and leadership)

Team Management

• Previous experience managing people

Compensation

$19.00 - $24.00 per hour