Lead Fire Alarm Technician

Key Responsibilities

• Lead and mentor a team of fire alarm service technicians, providing guidance, training, and support to ensure high-quality work and team development
• Coordinate and oversee complex projects, delegating tasks and ensuring efficient resource allocation
• Serve as the primary technical expert, providing advanced troubleshooting and problem-solving for complex system issues
• Collaborate with management to develop and implement service strategies, process improvements, and team performance metrics
• Conduct routine inspections and testing of fire alarm systems, to identify and address any issues or deficiencies, as per NFPA requirements
• Prepare detailed reports documenting inspection findings, test results, and any related deficiencies or non-compliance issues observed, in accordance with NFPA codes and standards
• Inspect, test and evaluate alarm system components
• Perform maintenance tasks on fire alarm systems
• Conduct quality assurance checks on team members' work to maintain high standards of service
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality
• Participate in client meetings to discuss large-scale projects, system upgrades, or complex technical issues
• Document all service activities accurately and thoroughly, including inspection reports, work orders, and parts usage, and customer notes, using the Service Trade operations platform
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs, and other job-related notes, to prepare and deliver repair estimates in a timely manner
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions, and provide recommendations for system upgrades or improvements
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions, and job scheduling, focusing on efficiency, productivity, and customer satisfaction
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols, and procedures

Qualifications

• High school diploma or equivalent
• Minimum of 4 years of experience in fire alarm systems installation, inspection, testing, repairs, and maintenance
• Must have a valid driver's license and reliable transportation
• Must be able to pass a background check and drug screening
• Must possess a current NFPA 79 certification
• Must have a minimum of NICET Level II certification in Fire Alarm Systems