Lead Finance and Authorization Specialist

About the role

The primary responsibility of the Lead Finance and Authorization Specialist is to serve as the subject matter expert and participate in the daily work related to the authorization and finance team. This includes promptly verifying patient’s insurance, obtaining and verifying if not provided, providing accurate patient estimates as requested, obtaining or verifying authorization for the procedures and treatments ordered by the department and ordering providers, and maintaining communication to multiple departments with findings and issues.

Key Responsibilities

• Utilize appropriate insurance verification tools to validate patient insurance eligibility
• Generate timely patient estimates through the use of Rochester Regional Health's Estimate Tool
• Support internal offices with generating estimates for future services, as requested
• Deliver Price Estimates to patients in a courteous and knowledgeable manner
• Deliver finalized estimate findings to patient via phone call, email, or MyCare channels
• Obtain prior authorization on both internal and external department orders for procedures/treatments performed in the department; applicable to both new and established patients
• Clock in with other departments to address scheduling or authorization issues
• Complete forms and letters to insurance for visit coverage
• Maintain oversight of pending authorizations and follow due process should it need to be rescheduled
• Participate in orientation of new staff
• Obtain referrals from payers that require it
• Obtain insurance information through various searches when not in the system
• Lead Responsibilities
• Develop and implement training plan
• In collaboration with managers, provide leadership to the Finance and Authorization Specialists via staff meetings, huddles, and written communication
• In collaboration with the managers, provide education to the front-end staff
• Identify and report trends as well as prior authorization and finance issues relating to billing and reimbursement
• Proactively manage and maintain all authorization accounts to increase billing of clean claims
• Complete other duties as assigned
• Oncology Specific
• Obtain prior authorization on internal department orders for medications administered at oncology infusion locations; applicable to both new and established patients
• Review Oncology infusion orders for medical necessity per CMS, Manufacturer, or NCCN guidelines
• Work with physicians if these specific guidelines are not met by documentation
• Verify authorizations for non-oncology patients for whom we have received medication administration orders
• Communicate with Oncology pharmacy of insurer preferred brands for requested products
• Aid with research and resolution of denials as requested

Desired Attributes

• Previous experience with insurance verification and benefit application, familiarity with ICD-10 diagnosis, and procedure codes, and CPT/HCPCS codes
• Proficiency in a variety of computer applications, spreadsheet applications, and common office equipment
• Flexibility and ability to work as a team player
• Able to handle simultaneous tasks paying great attention to detail
• Excellent communication skills including both oral and written as well as interpersonal skills
• Excellent problem solving and follow through skills
• Experience using EMR software
• Additional basic computer skills required
• Excellent customer service and communication skills required

Minimum Qualifications

• 1 to 3 years related work experience with billing functions, preferably authorizations and verifications

Education

• LICENSES / CERTIFICATIONS: Physical Requirements S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay Range

$19.00 - $25.00

City

Rochester

Postal Code

14625