Lead Field Service Technician

Responsibilities

• Lead the installation, commissioning, maintenance, and repair of Building Automation and Fire Alarm Systems.
• Troubleshoot and resolve complex technical issues remotely and on-site to ensure system reliability and performance.
• Provide technical guidance, mentoring, and support to field service technicians.
• Collaborate with customers, contractors, and cross-functional teams to develop and implement effective solutions.
• Conduct system testing, inspections, preventive maintenance, and performance verification activities.
• Ensure compliance with company policies, NFPA codes, regulatory requirements, and industry standards.
• Maintain accurate service documentation, reports, and project records.
• Lead field service projects, prioritize multiple tasks, and ensure efficient service delivery.
• Conduct customer training on system operation, maintenance, and best practices.
• Identify process improvement opportunities and implement field service best practices.
• Stay current with industry trends, technologies, and advancements in BAS and fire/life safety systems.

Qualifications

• Must have 5+ years of experience installing, servicing, troubleshooting, and commissioning Building Automation Systems (BAS), Fire Alarm Systems, or related building technologies.
• Must have 5+ years of hands-on experience with BAS and integrated fire/life safety systems, including maintenance, repair, system upgrades, and technical support.
• Must have 5+ years of experience interpreting technical drawings, wiring diagrams, schematics, specifications, and applicable regulatory codes.
• Must have 5+ years of experience leading field service activities, installation projects, technical teams, or customer-facing service operations.
• Must have 5+ years of experience managing multiple service calls, projects, or priorities in a fast-paced field service environment.
• Must have 5+ years of experience providing customer support, technical guidance, and resolving complex system issues both remotely and on-site.
• Demonstrated knowledge of applicable building automation, fire alarm, life safety, and regulatory standards.
• Strong verbal and written communication skills with the ability to effectively interact with customers, contractors, and cross-functional teams.
• We value NICET certification in Fire Alarm Systems.
• Experience with Honeywell XLS3000 and other fire alarm/life safety platforms.
• Knowledge of NFPA codes, standards, and compliance requirements.
• Experience leading installation, retrofit, or modernization projects.
• Demonstrated success driving process improvements and operational efficiencies.
• Continuous learning mindset with a commitment to staying current on industry technologies and best practices.
• Associate or Bachelor's degree in Engineering, Electronics, Fire Protection, Building Automation, or a related technical field.

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial-end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems.

Benefits

For more information visit: Benefits at Honeywell

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.