Lead – Experimentation Operations, Product Marketing

Overview

This position requires office presence of a minimum of 5 days per week and is only located in the Dallas, TX or Bothell, WA. No relocation is offered.

Core Responsibilities

• Operational Support & Throughput Management:

  • Maintain a clear view of pipeline health, WIP, blockers, and dependencies; facilitate actions that keep work moving and reduce cycle time.
  • Run recurring program rituals (status reviews, priority/readiness checkpoints, and retros) to ensure alignment and predictable execution.
  • Provide program-level coordination across tools, artifacts, meeting notes, action tracking, and documentation to support orchestration/execution teams.
  • Support execution leads as needed to provide coverage during vacations or busy times to support consistent throughput.

• Program Communications & Stakeholder Alignment:

  • Develop and execute a communication plan that keeps leaders and partner teams informed of progress, risks, decisions, and outcomes.
  • Produce consistent weekly/monthly reporting on experiment pipeline, milestones, blockers, and key operational metrics.
  • Serve as a central connector for program operations and execution related questions, ensuring timely follow-ups and crisp handoffs.

• Data Hygiene, Compliance to Process & Continuous Improvement:

  • Enforce naming conventions, tagging, ticket hygiene, and closure requirements across tracking tools and repositories.
  • Affirm consistent execution against defined workflows for launch readiness, closures, and EOL hygiene.
  • Monitor engagement with dashboards/repositories/newsletters and recommend improvements based on usage insights.
  • Continuously refine templates, SOPs, and tool usage to reduce friction, improve clarity, automate, apply AI, and increase throughput.

Required Qualifications

• Experience: 5+ years in program operations, product/digital operations, project management, analytics operations, or a similar role in a digital/product-focused environment.

• Core skills: Strong program management and organizational skills; ability to manage multiple workstreams in a fast-paced environment.

• Excellent written and verbal communication; experience producing executive-ready updates and cross-functional communications.

• Proficiency with workflow and documentation tools (e.g., Jira, Confluence, Excel; plus SharePoint/Power BI/Tableau or similar).

• Strong attention to detail and ability to enforce documentation and data hygiene standards.

• Ability to build strong cross-functional relationships and drive alignment without direct authority.

Preferred Qualifications

• Experience supporting digital experimentation, A/B testing, or analytics-driven product programs.

• Familiarity with consumer digital buy-flow concepts and conversion funnel metrics.

• Exposure to agile product development environments and release coordination.

• Background in knowledge management or internal communications (newsletters, executive summaries, storytelling with data).

Career Step Differentiator

Assigned complex products or product lines. Experience managing complex or high-priority technical products and may have more influence on strategic decisions related to the product.

Success Measures

• Throughput & predictability: Experiments move from intake to closeout with clear visibility, minimal blockers, and improved cycle times.

• Operational quality: High compliance with workflow steps, ticket closure, and end-of-life hygiene; low rework due to missing artifacts or poor documentation.

• Results visibility & adoption: Results repository is current, searchable, and widely used; partner teams consistently consume and act on learnings.

• Communications effectiveness: Program updates and newsletters ship on schedule with strong engagement and positive stakeholder feedback.

Pay

$143,800 - $215,800 USD Annual

Benefits

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Join Our Team

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!