Lead Experience Associate

About the role

Position Overview: Team Leader. Vibe Keeper. Guest Experience MVP. We’re on the hunt for a high‑energy leader who can lead a shift, hype the team, and keep our soccer center running smoother than a clean pass in the final third. As a Lead Experience Associate, you’ll own the guest experience, guide your teammates, and bring big TOCA energy to everything you do. Owning the front desk – owns first and last impression.

Responsibilities

• Own the Guest Experience (30%): Greet guests like they’re VIPs; answer questions, solve problems, and spread good vibes (lead the front desk experience); handle feedback with care and confidence.
• Coach & Champion Your Team (25%): Run the shift like a mini‑manager; delegate tasks, coach teammates, and bring the hype; train newcomers and level‑up current teammates.
• Operations Expert (20%): Keep the center clean, stocked, and flowing; handle check‑ins, reservations, and event logistics; crush your open/close checklist daily; work concessions as needed (locations with food and beverage).
• Problem Solving (10%): Fix guest issues fast and with finesse; know when to escalate, and come with solutions.
• Communication (10%): Share updates, feedback, and squad goals; keep leadership and teammates in sync.
• Admin But Make it Snappy (5%): Handle waivers, payments, and light reporting.
• TOCA Culture (100%): Model service commitment standards by being professional, welcoming, aware, outgoing and proud; partner with leadership to create and maintain a unified culture and high engagement throughout the center.

Requirements

• Leadership experience or natural “take charge” energy.
• Passion for people + a cool head under pressure.
• Tech confidence (Google Suite, scheduling tools, etc.).
• Flexibility to work nights/weekends (peak times).
• Ability to lift 30+ lbs and be on your feet for long shifts.
• Food handlers card for centers that require them.

Benefits

• Competitive Pay and On‑Demand Pay.
• Part‑time, flexible schedule.
• Career growth & development.
• Employee Assistance Program.
• Active & Fit Membership.
• Benefits Hub Discount Marketplace.
• 4 TOCA Training Sessions.
• 50% Off Classes.
• Free Pick/League Play.
• 1 Free Birthday Party.
• Food and Beverage Discount.
• 2 Free Packages to share with your squad.

Schedule

Availability to work up to 30 hours weekly, including evenings, weekends, and holidays.