Lead Exhibition Technical Engineer

About the role

We are looking for a candidate who has a profound understanding of AVL show networks, AVoIP protocols, network controls and the physical topology that makes those systems work. A deep appreciation of automation is imperative for maintaining site flexibility.

Responsibilities

• Provide leadership for the team in best practices, standard operating procedures, safety related work practices as well as build and create the documentation of custom interactive artwork, objects and installations that seam together sensors, micro-controllers, computers, lights, sound, video, and various electromechanical elements that are part of the exhibition.
• Manage parts inventory and software backups.
• Respond to and resolve any immediately solvable technical problems.
• Coordinate maintenance staff to repair and maintain all show systems at the highest standard of quality and ensuring that documentation for maintenance and inspections are recorded using the Corporate CMMS.
• Carry out installations, repairs, and upgrades on technical show equipment and systems, adhering to electrical codes, regulations, and standards.
• Manage the implementation of the expanding goals of the exhibition, including engaging with the design, creative development, programming, systems engineering, mechanical integration, fabrication, and production of new interactive exhibit elements.
• Aid in training staff on new systems and end user tools.
• Review and document bug reports and tech failures.
• Work collaboratively with all Meow Wolf Staff within the exhibition and sister exhibitions to support team building, knowledge transfer and problem solving techniques.
• Update new media content and programming to exhibit devices and controllers as needed.
• Install, replace, connect, configure, and test any electronic devices, parts, tech equipment, computers, etc. as needed.
• Solve any AC power problems, or upgrades.
• Design and implement guest experience enhancements.
• Document all exhibit as-builts, upgrades and changes.
• Maintain processes, procedures and best practices as related to hourly teams, including scheduling, documentation, employee relations, training, coaching and development.
• Foster a team environment focused on collaborative work in the pursuit of meeting exhibition needs within a motivated and engaged team dynamic.

Qualifications

• 3 to 5 years of professional experience in relevant industries, ideally working in Emerging New Media Technologies.
• The ideal candidate should be proficient in redesigning or the rebuilding of systems. Candidates should consider themselves an expert with the Q-SYS ecosystem.
• Entertainment Technology, Software Development, Electrical Engineering, or Professional Audiovisual trades.
• Great leadership and communication skills and excellent team building skills.
• You are an extremely organized project manager and process based thinker with a vision for creating robust and consistent systems.
• You will have expertise in areas of electrical systems, data distribution, electronics, micro-controllers, lighting, audio, video, coding and how they work together.
• The ideal candidate for this position holds a minimum of an Associate degree, is a graduate of a Technical Institute, Holds relevant Industry Certifications or has equivalent job experience.
• Competent and proficient in one or more of the following specialties: Networked Audio Protocols such as Dante, Architectural Lighting Systems - Paradigm & Mosaic/Pharos, TouchDesigner, Max/MSP, other Visual Programming Environments, Processing, Arduino IDE, C++, Python, other Creative Programming Environments, Creative Technology and Physical Computing, Network Engineering Principles, A basic understanding of cloud based architectures, websockets and API integrations, Knowledge of Mosaic control consoles and programming, Reading and comprehending other people’s code; documentation and ability to adjust code, Basic knowledge of GitHub and version controlled project management.
• Strong communication skills and ability to collaborate.
• Strong ability to self-manage and work collaboratively.
• Strong organizational and documentation capabilities.
• Highest level of detail orientation, meticulous, and organized.

Preferred Qualifications

• Demonstrated competency troubleshooting and repairing embedded systems that incorporate Arduino, Teensy, and Raspberry Pi.
• Advanced understanding of Max / MSP.
• Advanced understanding of Touch Designer.
• Show Lighting Programming, in particular working with ETC systems.
• Advanced understanding of Network Engineering ; IT infrastructure.
• Adept in programming languages such as Python, C/C++, JavaScript; frameworks like NodeJS, Svelte/React; and protocols like OSC, MIDI, TCP/UDP.
• Familiarity with PCBs, logic circuits, schematics, sensors/components, prototyping, and layout.
• Experience with projectors and media servers.

Benefits

• Medical Insurance options: PPO & HDHP
• Dental and Vision Insurance
• HSA, HRA, and FSA options
• 401k Retirement Plan
• Company paid Life Insurance Policy and Disability Coverage(s)
• Voluntary Critical Illness and Life Insurance Policies
• Company Paid Employee Assistance Program
• Paid Parental Leave for 12 weeks
• Discount off Meow Wolf Gift Shop Merch and Cafes
• Admission to Meow Wolf attractions for employees and guests