Lead Engineer, Application Development

About the role

We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—to untangle the prescription process and create a clear path for patients. The Lead Engineer, Salesforce provides technical leadership, solutioning, design, development, and delivery of Salesforce-based solutions supporting Pharmacy Hub Services. This role serves as the technical leader for Salesforce Service Cloud, Experience Cloud, and associated Hub platforms that enable patient access, benefits verification, prior authorization, copay assistance, fulfillment coordination, case management, and patient support programs.

The Lead Engineer partners closely with Product Management, Operations, Client Implementations, Architecture, Quality Engineering, and Integration teams to deliver scalable, secure, and compliant solutions that improve patient access and accelerate time-to-therapy. The role provides hands-on technical leadership while mentoring engineers and driving adoption of development standards, automation, and best practices.

Responsibilities

• Lead the design and development of enterprise Salesforce solutions supporting Pharmacy Hub operations.
• Serve as the technical authority for Salesforce Service Cloud, Experience Cloud, Flows, Apex, Lightning Web Components (LWC), and platform architecture.
• Define and enforce development standards, coding practices, security controls, and technical governance.
• Collaborate with Enterprise Architecture to evolve the strategic Hub platform roadmap.
• Design and implement solutions supporting:
  • Patient Enrollment
  • Benefits Verification (BV)
  • Prior Authorization (PA)
  • Copay Programs
  • Patient Assistance Programs (PAP)
  • Case Management
  • Pharmacy Fulfillment
  • Referral Management
  • Patient and Provider Communications
  • Consent Management and Compliance Workflows
• Drive automation and workflow optimization across patient access services.

Technical Leadership

• Lead a team of Salesforce developers and engineers.
• Perform architecture reviews, code reviews, and release readiness assessments.
• Mentor engineers on Salesforce best practices, design patterns, and platform capabilities.
• Provide guidance on complex technical issues and production support escalations.
• Champion Agile development practices and continuous improvement initiatives.

Qualifications

• 8+ years of software engineering experience.
• 6+ years of hands-on Salesforce platform experience.
• 3+ years leading Salesforce development teams or enterprise implementations.
• Experience supporting healthcare, pharmaceutical, specialty pharmacy, patient services, or hub service platforms preferred.
• Experience delivering complex, integration-heavy enterprise systems.

Skills

• Salesforce Service Cloud
• Salesforce Experience Cloud
• Apex
• Lightning Web Components (LWC)
• Flow Automation
• SOQL/SOSL
• Salesforce Security Model
• Platform Events
• REST/SOAP APIs
• MuleSoft integration patterns
• CI/CD and DevOps practices
• Azure DevOps and/or Gearset
• Git source control
• Agile methodologies

• Preferred:
• Integration with pharmacy, payer, or healthcare systems
• AWS-based architecture familiarity
• Event-driven architecture experience

Benefits

• Comprehensive medical, dental, vision, life, and disability insurance
• 401(k) plan with employer contributions where applicable
• Flexible paid time off (PTO) policy covering sick days, personal days, and vacations
• Eight standard company holidays and three floating holidays annually

Pay

Posted Salary Range: USD $107,600.00 - USD $165,500.00 /Yr.

This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.