Lead Emergency Department Access Representative-Full Time-Variable

About the role

Assists with the daily operations of the Emergency Department Access Representatives in the presence or absence of the Patient Access Supervisor. Registers all patients in the adult and pediatric emergency departments, completes the registration process for emergency patients and direct admits sent to the emergency department, and collects patient liabilities upon discharge from the emergency department.

Responsibilities

• Under supervision, registers emergency service patients in a fast-paced environment, creating patient accounts within 90 seconds of patient’s arrival to allow the clinical emergency department team to meet door-to-doctor goals
• Queries EAD and enters accurate patient demographics into the computer system to obtain the correct patient medical record number and account number
• Places patient identification armbands on all Emergency Department patients after accounts are created to ensure patient safety
• Obtains all demographic, guarantor, and insurance information and accurately documents this information into the registration system and on any applicable forms
• For patients being placed in observation or admission status, obtains a physician order to support services rendered
• Performs insurance eligibility/benefit verification, utilizing an EDI transaction and documenting information within the appropriate registration system
• Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, and deposits at the point of discharge
• Ensures integrity of patient accounts by working error reports daily, entering accurate data, and documenting all attempts made to collect and/or obtain missing documentation
• Provides timely and continual coverage of assigned work area to offer prompt patient service and be available for all clinical partners’ registration needs
• Assists with the scheduling of staff to ensure proper coverage of the department

Minimum Qualifications

Education And Formal Training

• High school diploma or equivalent required
• College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology preferred
• Patient Access Specialist certification required
• National Association Healthcare Access Management: Certified Healthcare Access Associate (NAHAM CHAA) certification preferred
• Medical terminology required within 90 days of initial employment

Work Experience

• 1 year insurance/clerical experience within a hospital or medical office setting preferred

Knowledge, Skills, And Abilities Required

• Proficiency in reading, writing, and speaking the English language
• Knowledge of insurance and collection of payments preferred
• Knowledge and experience with Microsoft Windows required
• Knowledge of basic functionality of personal computer
• Ability to type and perform data entry functions
• Excellent verbal and written communication skills required
• Customer service skills to a variety of customers
• Critical thinking skills and ability to problem solve and multi-task required
• Multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System

Physical Requirements

• Ability to communicate orally, see, and hear to collect information
• Dexterity to operate office equipment
• Subject to eyestrain due to the many hours spent looking at a computer screen
• Requires sitting or standing in intervals for long periods of time
• Noise level is low to moderate
• Bends, reaches, pushes and pulls file drawers to file records and reports
• Ability to transport patients and assist with baggage
• Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds
• May be required to periodically rotate shifts and regular days off