Lead EDI Analyst

About the role

As a Lead Analyst, Integrations at RXO, you’ll oversee Carrier and Customer Onboardings for our Brokerage line of business. You’ll work closely with customers, business and technology teams to lead, facilitate, and implement EDI customer integrations. You’ll also participate in design reviews and assist in application testing.

Responsibilities

• Work with business, customers, carriers and third parties to intake and prioritize EDI new onboardings, fixes, and enhancements
• Collaborate with cross-functional internal IT teams to identify and develop future state to ensure the accurate development of solution meets business requirements
• Participate in requirement review sessions with stakeholders, subject matter experts and trading partners to validate business needs
• Communicate, coordinate and align with our Brokerage customer base to gather requirements for x12 documents (204,990,214,210), CSV, XML, etc.
• Analyze and interpret customer requirement specifications and understand how these relate to backend Operations system and processes
• Create mapping specifications and work with developers. Design, write requirements for, help offshore developer develop and test and implement EDI solutions to meet complex enhancement requests from trading partners and RXO business teams
• Assess business needs and challenges and identify ways to optimize systems to best serve those purposes
• Test end to end with customer/trading partner and RXO backend TMS systems
• Work with business, customers, carriers and third parties to intake and prioritize EDI fixes and enhancements
• Collaborate with cross-functional internal IT teams to identify and develop future state to ensure the accurate development of solution meets business requirements
• Develop and enhance standard operating procedures and processes to ensure reliable delivery of information technology while championing process improvements
• Prepare and present weekly status reports and updates to Brokerage leadership
• Train internal business colleagues on EDI and EDI systems when required
• Complete daily/weekly calls with business teams to review open EDI items and complete additional projects and assignments as required
• Foster teamwork and motivate others for success

Requirements

• Bachelor's degree or equivalent related work or military experience
• 6 years of technical experience in applications support or program/project management
• Exceptional time management and follow up skills
• Excellent communication skills but a keen ability to utilize a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures

Qualifications

• Experience in the logistics or supply chain industry
• 5 years EDI Onboarding experience
• Experience with client-facing customer service
• 5 years of business analysis experience in Integration development and/or strategy, including the use of x12, JSON, Flat Files, & XML
• Ability to effectively and proactively interact and communicate with senior management, internal departments, clients, and vendors