Lead Driver - Participant Care

Responsibilities

• Provides transportation for frail and elderly participants from home to Day Centers and appointments during the day and for field trips as part of the activities program.
• Delivers in-home meals and provides delivery and pick-up of supplies and medications for participants.
• Performs pre‑ and post‑trip inspections.
• Monitors vehicles, participant safety, and supplies.
• Works in collaboration with the Manager of Transportation and Scheduler, communicating issues in writing and assisting in driver education.
• Performs other driving tasks as needed.
• Requires physical attendance at an InnovAge facility and/or participant home.
• Overall Function – 80%:
  • Drives InnovAge vehicles safely and responsibly: uses defensive driving skills, follows policies, procedures, and assigned routes.
  • Loads and unloads participants in/out of vehicles and assists participants into/out of homes per policies.
  • Transports participants to all pre‑arranged appointments by the dispatcher.
  • Delivers in‑home meals, supplies and medications to participants, ensuring the correct recipients.
  • Assists participants into their homes and helps with simple tasks when necessary (e.g., outerwear, moving obstructing items).
  • Keeps Dispatch updated on all events of assigned routes.
  • Maintains safety and cleanliness of assigned vehicle and coordinates scheduling of van maintenance with the Manager of Transportation.
  • Assists other Drivers with loading/unloading participants arriving and exiting the center.
  • Participates within the interdisciplinary team in formulation of Plans of Care for PACE participants and in other interdisciplinary team settings that plan, coordinate, and monitor care.
• Additional work functions and duties may be assigned.
• Lead Functions – 20%:
  • Receives and signs for medications from the clinic timely.
  • Assigns medications to the route/driver and ensures all medications are signed for and delivered.
  • Ensures medications are placed in safe keeping when not assigned to a driver to prevent mishandling.
  • Collects all delivery receipts, ensures completion of deliveries, and returns receipts to the delivering department timely.
  • Labels and distributes personal supplies and meals to the driver’s boxes for delivery.
  • Ensures all participants are out of the center at the end of the day.
  • Monitors vehicles for adequate supplies and cleanliness/presentability.
  • Monitors pre‑trip inspections of other drivers, in addition to own vehicle.
  • Assists in driver training and performs ride‑alongs with current and new drivers to ensure route comprehension.
  • Performs last‑minute driving requests for absent drivers or changing plans.